Call Routing: 1 Manager and 2 Secretaries

[N1T15H]

Hello All,

Nice to be back on this thread !

I have come with a new situation today:

Scenario:
2 secretaries with extensions 1111 and 1112 respectively.
1 Manager with extension 2222

Requirement:
When a call reaches 1111 (called party 1111), if not answered, the call goes to 1112. If 1112 doesnot answer, the call finally reaches 2222
When a call reaches 1112 (called party 1112), if not answered, the call goes to 1111. If 1111 doesnot answer, the call finally reaches 2222
When a call reaches 2222 (called party 2222), if not answered, the call goes to 1111. If 1111 doesnot answer, the call finally reaches 1112

Secretaries must be reachable from their own extension; Outgoing calls (internal and PSTN) should show their own extension.


Proposed workaround:
I thought of assigning new (private) extensions to secretary A and B. eg, 991111 and 991112 respectively, under a line group, hunt pilot 1111.
DN 1112 be CFWDall to 1111.

DN Line Appearance > external phone number mask of 991111 to be 212XXXX (7 digit DID numbers in my country), same for 991112 to be 212XXXX.

Then on the hunt pilot 1111, Forward Hunt No Answer to 2222.
Finally, on the DN 2222, CallForward No answer to 1111.

Residual Issue:
When the secretaries are making outgoing calls "internally": their extension number will still show 991111 and 991112 respectively. Is there a way of displaying another number internally ??

Any other better alternatives, suggestions, guys?


Thanks for your views and help.

Nitish/.

 

[trvlr1]

What types of phones?

 

[whykap]

Ok do this.
Create a new DN button on each phone so:
1111 add 2nd DN 5111
1112 add 2nd DN 5112
2222 add 2nd DN 5222

Now forward 1111 to 5112 and 5112 to 5222
forward 1112 to 5111 and 5111 to 5222
forward 2222 to 1111 which is already fwded to 5112

It's ugly but it will work. Shared lines or hunt groups would be a better solution but outside of that the solution above will work the best.

 

[N1T15H]

Sorry forgot to mention

They are using 7911 phones ... I reckon there's only 1 line that can be associated with 7911s ...


Nitish

 

[whykap]

Hunt groups is your only other option then

 

[N1T15H]

Thanks whykap.


1. The way i proposed is okay ?

2. There remains the residual issue:


Residual Issue:
When the secretaries are making outgoing calls "internally": their extension number will still show 991111 and 991112 respectively. Is there a way of displaying another number internally ??

Can this be achieved ?


Thanks
Nitish/.

 

[whykap]

you can do it with translation patterns and manipulating css/partitions for the phones.
Heres a similar thread that I have described the how to

http://www.tek-tips.com/viewthread.cfm?qid=1683437