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Yes, disk 1 on the bottom, disk 2 on the top.

I think you can create an empty folder on your machine c:\fakepath and it will work. Or, I have a note that this will resolve the issue if you are trying to upload from Internet Explorer: Tools / Internet Options / Security Enable the option 'Include local directory path when uploading files...

My understanding is they have a nupoint mailbox that has a couple of alternate extensions defined. When message waiting is activated against the nupoint mailbox with MiTAI messaging, only the primary mailbox lamp is activated. If you use DTMF to PBX message waiting, it also activates message...

Does your mailbox with alternate extensions defined, use DTMF to PBX message waiting? I think they need to for alternate extensions MWI to be activated too. MiTAI message waiting would be a normal default to use because it's much quicker. You can have both set on a mailbox at once: Message...

Suspend auto logout command will stop the auto logout. Resets on logout. sus a l Or, you can resume auto logout when you are done. I have never needed to do this. I just esc-1 to logout. resu a l

It will depend on the end users. If you click on the help icon (round circle with question mark at upper right of screen) when in MBG / System / Settings it will show more information. If you have 69xx phones and are using current client, then you should be OK. If you have older phones, then...

If 'Allow recall after transfer' is set to no, then the call will follow reroute or call forward. But only if the 'call forward no answer timer' is less than the 'no answer recall timer' Sounds like 'allow recall after transfer' is set correctly. What is your 'no answer recall timer' set to...

MiVB Console Class of Service is set in 'Station Attributes' form.

I made a mistake in the above information. You should create a new variable called 'prompt' with a 'VARIABLE TYPE' of 'PromptEntity'. Do not create the variable with default options. That way, when you come to add the rule and add the prompt variable to the variable pane, it will list the...

If you want to use rules and variables: - Add your prompts (eg. message1.wav, message2.wav) - Create a new variable with default options called 'Prompt' - We will use this to store the prompt name in the rule - Add a rule for each DNIS or group of DNIS you want to match. - For each rule...

Looks like TLDuk's commands have an extra ']' on the end. Try: sed -i 's/^timeout: [0-9]*$/timeout: 30/' /usr/mvf/conf/mvf-mon-tool-cfg.yml && signal-event mvf-mon-tool-update

This log shows times as TAI64N - for an explanation see https://cr.yp.to/libtai/tai64.html To see real dates and times, pipe the logfile to tai64nlocal grep -i 'high i/o' /var/log/mvf/mvf-mon-tool/current | tai64nlocal This will show a date and time that will match up with your event viewer...

You don't need to have a telephony only profile on MiCollab. If you have the Mitel Assistant app installed on MS Teams, you can dial from the app on teams and it will cross-launch MiCollab to make the call. You can answer MiCollab calls from Teams. If you have the telephony only profile...

I am going to assume this is a virtual server? Have you checked the vCPU count, memory and disk size are the same as initially set? On MSL, under Administration / Virtualization will show the current settings and reservations. KB article QA1322 will show you where to check that. I/O problems...

Could be SO5334 which has a fix for silent monitor through MBG from UC endpoints. Symptom: "call appears to work correctly but no audio is heard" The KB article provides an adaptation script to use to fix the issue. The article also has some additional notes: "The Coaching (Whisper)...

Devolution is correct. It's in the help files on the console itself. Help / Administrator Help Topics / Contents / Configuration and Administration / Call History There are two sections you will need: Set Up the Call History Database (On a server or one of the console PC's) and Configure...

MCD 6 was released in 2013. You could upgrade to the latest release compatible with your system. Newer software will be more resistant to problems during scanning. In recent software (I don't know when this started) there are logs generated when the 3300 thinks it is being scanned / attacked...

Although your 3rd agent may show less idle time, they may have been on a non-acd call and therefore that is not included in the ACD idle time calculation. From the manual: "Idle time is calculated from completion of an agent's last ACD call or from when they last went active. An agent is...

Can't you dial the extension number of the PA system phone directly from DISA? Why do you need the direct page feature access code? Are you calling DISA over a SIP trunk? From the docs: "The system does not support direct paging initiated by external users (EHDU or DISA) over SIP trunks."...