Hi All,
MiCollab Server 9.2.0.202
Client 9.2.153
MiVB 9.1.0.92, on MSL on VMWare.
When we used to use a 5330e Ip phone, if a supervisor wanted to listen into one of their team, they used to dial the silent monitor feature code and then the extension they wanted to listen into and they could toggle whether to coach or not.
When they try this with MiCollab, it looks as if it has connected, but they get no audio, and no option to coach.
I have checked the COS to make sure that Silent Monitor accept is on the Agents and also that the Supervisors have Silent Monitor Allowed.
Any Idea's Gratefully received,
Stuart.
MiCollab Server 9.2.0.202
Client 9.2.153
MiVB 9.1.0.92, on MSL on VMWare.
When we used to use a 5330e Ip phone, if a supervisor wanted to listen into one of their team, they used to dial the silent monitor feature code and then the extension they wanted to listen into and they could toggle whether to coach or not.
When they try this with MiCollab, it looks as if it has connected, but they get no audio, and no option to coach.
I have checked the COS to make sure that Silent Monitor accept is on the Agents and also that the Supervisors have Silent Monitor Allowed.
Any Idea's Gratefully received,
Stuart.