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  1. jastuart

    Decommission Avaya Merlin Legend

    Sorry Brain F@rt. . . . Definity G3 switch and voicemail server. It has IP upgradeability with the appropriate cards and licensing.
  2. jastuart

    Decommission Avaya Merlin Legend

    Hello, How would I go about decommisioning the Voicemail Server and still keep it useable enough for resale? The main thing I am interested in removing is the voicemails left from before. Also, I would be interested in knowing what information would be useful in going about selling the server...
  3. jastuart

    Rebooted Server and Jobs/Media sets disappeared

    I am using Arcserve Brightstor 11.5 sp2 on Server 2003 R2. I rebooted the old server and had to run a chkdsk on the partition where Brightstor is located. I also had a broken trust which required me pulling the server off the domain and putting it back on . . . Upon opening up arcserve to...
  4. jastuart

    Send All Calls . . . . forward to cell phone number process requested

    Hello; I am in need of the process and explanation of the standard procedure to set SEND ALL CALLS to a cell phone number. I am dealing with an Intuity Audix (g3, I think) and Definity Site Administration --- Release R1.5.06. This forum has been a great help to me in the past and I am looking...
  5. jastuart

    help required - modem won't pickup on VM - switch modem works

    Issue was finally resolved after many software upgrades and two modems . . .
  6. jastuart

    help required - modem won't pickup on VM - switch modem works

    hello; We are trying to get more licenses for our VM system. The modem the VAR needs to call into won't pickup. The modem for the switch did. I can hear the phone system on the wall click with the rings, but the modem never picks up. I've tried another modem and confirmed it's the correct...
  7. jastuart

    Arcserve backup files, .CTF configuration assistance please

    Hello; I am using Arcserve 11.5 sp2 and am backing up a local drive to a networked drive share. The amount of data is 750gb and being compressed to about 650gb, when the backup works. I often get flush issues on the windows server and it loses the primary backup file, ####.CTF. Now this file...
  8. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    monyzummer, two quick question. Would upgrading definity software require an upgrade of the system, itself? is so, there is no question two. If not, would you recommend going to a newer version of site administration? Thanks Much!
  9. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    Okay . . . it's my turn to apologize . . . I thought the TAC I thought was associated with the 800 number was, but it was 191 list trace tac 191 Page 1 LIST TRACE time data 11:44:43 Calling...
  10. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    No need to apologize . . . I will open a new thread as if upgrading site administration enables more abilities . . display trunk-group 1 Page 3 of 10 INCOMING CALL HANDLING TREATMENT Service/ Called Called Del...
  11. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    As for VDN's and Vectors: list vdn VECTOR DIRECTORY NUMBERS Event VDN Vec Orig Notif Skills Name (22 characters) Ext Ovrd COR TN Num Meas Annc...
  12. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    Thanks montyzummer for your assistance . . . I am in advanced emulation on Definity Site Administration R1.5.06 and am running through what you posted. list trace trunk 1 or 2 or 3 all are ""trunk" is an invalid entry; please press HELP" I am unsure what is meant by "ddi" and "display inc t...
  13. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    Most definitely, I have the trace started before the calls . . . .I am emulated in site administrator, does that make a difference? Do I need to actually be at the system terminal and watch it there?
  14. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    Thanks for the quick reply! I ran through what you'd mentioned and listed it below: list trunk-group TRUNK GROUPS Grp No. Out Que No. TAC Group Type Group Name Mem TN COR...
  15. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    System ::: DSA R1.5.06 The situation I am dealing with is this: Calls come into our Customer Service line and they are routed to the first available customer service rep in a round-robin fashion. This needs to be change to calls coming to a prompt for a group of Customer Service Reps...
  16. jastuart

    6424D+ to a 6408D+ Need assistance getting this right the first time

    figured it out, change intra xxxx, then proceeded with process
  17. jastuart

    6424D+ to a 6408D+ Need assistance getting this right the first time

    ran into 2 hiccups . . . . I "exceeded subscriber number of ports" so I had to find 2 stations and remove them. Then, I ran into "Extension must be removed from Intra-switch CDR before change or removal" --- I don't know how to deal with that. It occurred when removing both of the extensions...
  18. jastuart

    6424D+ to a 6408D+ Need assistance getting this right the first time

    Getting this straight before I start; duplicate station 2416 to 2445 <-- empty x duplicate station 2364 to 2447 <-- empty x remove station 2416 --- noting PORT: remove station 2364 --- noting PORT: duplicate station 2445 to 2364 duplicate station 2447 to 2416 . . .display the stations and...
  19. jastuart

    6424D+ to a 6408D+ Need assistance getting this right the first time

    Hello; The situation is our current Admin Assistant (AA) got a promotion and need to keep her extension 2364. She currently has a 6424D+, fully programmed for her to do her job. Now, she needs the new AA to take over her old role, along with her 6424D+. The new AA's extension is 2416. So, I...
  20. jastuart

    Newb needing help changing display name and associated number for extension

    bleebrant: you get the goldstar! Command: display feature-access-codes display feature-access-codes Page 1 of 6 FEATURE ACCESS CODE (FAC) Abbreviated Dialing List1 Access Code: *9 Abbreviated Dialing...

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