System ::: DSA R1.5.06
The situation I am dealing with is this: Calls come into our Customer Service line and they are routed to the first available customer service rep in a round-robin fashion.
This needs to be change to calls coming to a prompt for a group of Customer Service Reps extensions for the caller to choose.
I will gladly display more information as to the current setup so I can get this configured. Please list the commands you want me to run to show what's actually going on, so we have a starting point. Once that is determined, we can go from there.
I am interested in knowing the theory behind what is going on, also. With theory and some practical application, I create consistent reproduce-ability.
Thanks
The situation I am dealing with is this: Calls come into our Customer Service line and they are routed to the first available customer service rep in a round-robin fashion.
This needs to be change to calls coming to a prompt for a group of Customer Service Reps extensions for the caller to choose.
I will gladly display more information as to the current setup so I can get this configured. Please list the commands you want me to run to show what's actually going on, so we have a starting point. Once that is determined, we can go from there.
I am interested in knowing the theory behind what is going on, also. With theory and some practical application, I create consistent reproduce-ability.
Thanks