hello;
We are trying to get more licenses for our VM system. The modem the VAR needs to call into won't pickup. The modem for the switch did. I can hear the phone system on the wall click with the rings, but the modem never picks up.
I've tried another modem and confirmed it's the correct line. It didn't pick up, either. The other modem had the ability to "make busy" the line. The modem is attached to the tower unit on the floor.
Is there something I need to do at the terminal to get the modem to pick up? Any recommendations?
We are trying to get more licenses for our VM system. The modem the VAR needs to call into won't pickup. The modem for the switch did. I can hear the phone system on the wall click with the rings, but the modem never picks up.
I've tried another modem and confirmed it's the correct line. It didn't pick up, either. The other modem had the ability to "make busy" the line. The modem is attached to the tower unit on the floor.
Is there something I need to do at the terminal to get the modem to pick up? Any recommendations?