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sorry cctechuser, do you mean 6.2 sp6 will resolve this issue? is this a free upgrade?

not on 6.1 sp3. work around is to change the setting on RSMAwareOCS.exe config: <add key=”ContactQueueRate” value=’5’ /> increase this value, then reboot server. apparently the problem is the RSM is not calculating the queue rate with that of agent staff.

aacc6.1 sp3

i monitor our outbound campaign, and it shows that only 5 calls are being presented to the agents per minute.. i have a lot of idle agents. how can it increase to 10 or more calls?

yes on MM. single server. on the COS there are: Maximum Mailbox Size = 139 min. Maximum Voice Mail Message = 100 min. are this the maximum values?

anybody know what is the maximum storage per mailbox user? and where the setting can be set or change. thanks.

can you please post the command to see if there is a clock slip on ISDN. Thanks

is there a cms real time display that is equivalent to nortel cc6's rtd data refresh of "interval to date"?

only the personal greetings. the problem is that, after the recorded personal greeting still this default announcement/greeting is being played. we want to disable or better delete that default greeting.

is there a way to disable or delete the greeting -> "at the tone please leave your message, when you are finish recording just hang up or press 1 for more options"..?

we are stuck using the old version. nortel will charge, they say it is product enhancement. though it is good to know that 3.03.0010 is working.

have similar issue with latest version of softphone. try installing the lower version and see if same problem occurs.

check Ipsec services. disable. then reboot.

what will i do.. i will modify my callflow to directly point the time block to a transfer block (say to your DN).. with these i can isolate if the time of your pbx and cpilot are sync.. any DST settings? if you still have problem, reboot is my best bet.

are you getting errors on your alarm monitor? something like SLEE error or GAM failed to transfer? if so, then your end of dial timer is set high on outgoing trunks. try reducing the timer. around 6000ms for analog and 3000ms for digital.

what is the max value that can be set? how bout on callpilot 600r?

what type and version? try running services.msc and change the "log on as" on the backup service. change the Administrator account to the NGENSYS. not sure about this, but its worth to try.

will you be using a replication server as well? if yes, the installation ntp of rep server has a procedure of backup and restore.

it is on the CCMS Install and Maint Guide > under Appendixes.. I paste the summary of it.. You can change the Contact Center Manager Administration server name if the new server name meets the following requirements: ?? The name cannot be the same as any other computer or domain name in the...

we have a similar issue before.. i believe it has nothing to do with cc6. though it is always recommended to upgrade your PEPs. verify what TN are your agents that is having this problem.. if its on the same TN (say TN 8-0-0), check your MGC card connectivity.