I have few softphone CC6agents(offshore) with forced presentation.
The Beep on call presentation seems to be not working.
But the Digital phones(M3905)on shore calls are presented with a Beep
Please post your ideas.
You could check (if you haven't already) the "Sound Devices" section of the softphone settings. Make sure that Handsfree/Ringing/Paging Device is set to their headset.
Correct, softphones should get their beep via PC or server settings.
If you have CCMM also check the 'Audible Alert' setting in the 'Agent Desktop Configuration'.
Digital sets like the M3905 get their beep via the "ACD Call Force Tone" (ACFT, XON) which can be set in LD 56.
CTarv/Utreg
Thanks for your immediate reply.
I did try this option and the DN call ringing they can hear very clearly.
But the CC6 call on the ACD key with forced presentation still does not give the beep sound.
I am using softphone 3.xx
The user says sometimes they are able to hear the beep.
Unfortunately my softphone agents are offshore.Does the Network link cause any issue only for the beep sound?
The DN call ringing is working fine.
Do you have a case raised to Nortel?Or is Nortel coming up with any new release for this problem?
Thanks for the lead.It was a softphone issue.But in my case the resolution was slightly different my version was 3.00. I upgraded the version to 3.03.0010 and the beep is working.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.