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One of our Client have MiCC ver 6.0.2.0 with Remote SQL 2008. Now they are upgrading to SQL 2016 with Windows Server 2016 on New VMWare Blade. Also we are Upgrading MiCC to ver 8.1.4.0 on Windows Server 2016 with new VMWare Blade. Does anybody recommend best Practices in upgradation to MiCC ver...

Thanks for your Help, No, it is not connected as a network element. I have programmed User in Mivoice Business and MiCollab Client Sync the user from MiVoice Business and I have send the deployment email. The MiCollab Client on Android will register and I am able to make an external outgoing...

yes this is a soft phone MiCollab Client. I just programmed Generic SIP Client in MiVoice Business.

Hi, I have deployed MiCollab in lan mode and MBG in DMZ. I am facing an issue the micollab client soft phone rejects the incoming call. when I am trying to call from one Micollab client soft phone to another micollab client soft phone it status changed from Green to Red and after some time I got...

Thanks I don't have the Micollab Mobile sip client license so will buy the license. Now i need to configure Micollab sip Client on windows from outside i enable sip softphone in softphone settings in desktop Micollab client and now sip softphone credentials screen appears again and again and the...

Hi, what do you mean by checked use teleworker gateway? Could you please explain. Thanks in advance

Minet softphone.

Thanks guys, I installed the certificate from different company and now able to connect from mobile on micollab client. But i am facing one problem when i am calling to other extension the call will be failed. I checked in local network from Micollab PC Client and able to call. Am i missing...

Hi I Checked on https://www.sslshopper.com/ssl-checker.html it's giving all ok with chain. Also i installed the intermediate certificate. I Received two files the Certificate and CA-BUNDLE File i installed both SSL Certificate and CA-BUNDLE as intermediate certificate. Thanks

Hi, I am deploying Micollab(7.1) in server-gateway mode. I installed third party certificate. Micollab Client on PC and Micollab Client Mobile are working on local Lan but are unable to connect from outside. In MiCollab Client Deplyment Diagnostic when i run the test iam getting Error...

Yes the queue exist in Mitel after sync it will add the queue but it did not update all the fields path reporting no and Agent group also and when i clicking on that it will give me error message. when i am adding any new queue which is not exist in Mitel its give me the same error Message. Thanks

I am facing a problem in MiCC 8.0.1.0 when adding a queue manually i am getting error (Unable to save because one or more elements are invalid. Would you like to repair the first invalid element?). did anyone face this issue? Highly Appreciated for support. Thanks

one of the Customer site has this option we can dial on Rad Ports.

An inbound call land on Rad huntgroup and it has option to dial one for service and dial 2 for sales does anyone program like that the caller can dial in to Rad Ports. Thanks

Thanks for your reply. dial in between audio on Rad same as voicemail ports.

Hi, I want to setup a rad group and caller can dial in Like Press 1 for this and press 2 for this. Does anyone have an idea about this? Thanks

The Service Provider said there are multiple 180 ringing messages from Mitel which causes the issue. They told me to disable multiple 180 ringing messages. It should be single 180 ringing Message.

Thanks for the Reply. From one mobile network from the same city only. what do you mean by codes restricted? i will try changing the early answer option and let you know.

I am facing problem on SIP Trunk when somebody calls from the particular mobile network in the same city it can hear the ringback tone once then Silence but its ringing on the IP Phone and some time it disconnect immediately but somebody calls from the different city from same mobile network...

i synchronize many times after than the issue has been resolved. Disable SDS sync in system options in both controllers then enable again and then sync again. or sync user data only.