MiCollab Client Deployment

[Mitelboy]

Hi,

I am deploying Micollab(7.1) in server-gateway mode. I installed third party certificate.
Micollab Client on PC and Micollab Client Mobile are working on local Lan but are unable to connect from outside.
In MiCollab Client Deplyment Diagnostic when i run the test iam getting Error: DEPTH_ZERO_SELF_SIGNED_CERT.
Also in under Mivoice Border Gateway > Service Configuration > Application Integration under Micollab Client Error "Generating Certificate Configuration Failed".

Any help highly Appreciated.

Thanks

 

[jpruder]

Sounds like the cert is properly installed, go to a site that can verify it like ssl labs

 

[Billz66]

add the intermediate certificate

If I never did anything I'd never done before , I'd never do anything.....

 

[Mitelboy]

Hi

I Checked on

https://www.sslshopper.com/ssl-checker.html

it's giving all ok with chain.
Also i installed the intermediate certificate. I Received two files the Certificate and CA-BUNDLE File i installed both SSL Certificate and CA-BUNDLE as intermediate certificate.

Thanks

 

[jpruder]

Generally depending on how you created the csr, you may need the key plus all certs

 

[Mitelboy]

Thanks guys, I installed the certificate from different company and now able to connect from mobile on micollab client.
But i am facing one problem when i am calling to other extension the call will be failed. I checked in local network from Micollab PC Client and able to call. Am i missing something?

 

[jpruder]

what are you using to dial from mobile? sip softphone?

 

[Mitelboy]

Minet softphone.

 

[jpruder]

Have they checked use teleworker gateway? Also may need to add the pseudo mac to the MBG as a teleworker phone

 

[Mitelboy]

Hi,

what do you mean by checked use teleworker gateway? Could you please explain.

Thanks in advance

 

[mitelchi]

I believe you need to create another sip extension for MiCollab Mobile. As MiCollab Mobile Client supports SIP only.


Kelvin

 

[Mitelboy]

Thanks I don't have the Micollab Mobile sip client license so will buy the license.
Now i need to configure Micollab sip Client on windows from outside i enable sip softphone in softphone settings in desktop Micollab client and now sip softphone credentials screen appears again and again and the sip softphone unable to register

 

[mitelchi]

Does it work locally? If it only doesn't work outside office, please verify your entry in MBG.

Kelvin