Dial in on RAD Ports

[Mitelboy]

Hi,

I want to setup a rad group and caller can dial in Like Press 1 for this and press 2 for this.
Does anyone have an idea about this?

Thanks

 

[Billz66]

acd path with skill group set to Q no agents
rad hunt with ports
record greeting on rad ports saying what options mean
assign interflow dialling list to acd path with options pointed at destinations


If I never did anything I'd never done before , I'd never do anything.....

 

[Mitelboy]

Thanks for your reply.

dial in between audio on Rad same as voicemail ports.

 

[Mitelboy]

An inbound call land on Rad huntgroup and it has option to dial one for service and dial 2 for sales does anyone program like that the caller can dial in to Rad Ports.

Thanks

 

[Billz66]

that wont work

you vae to use Multi level auto attendant with vmail or the way i have suggested ( preferred) acd path

If I never did anything I'd never done before , I'd never do anything.....

 

[Mitelboy]

one of the Customer site has this option we can dial on Rad Ports.

 

[kwbMitel]

@Mitelboy

What you think is happening and what is actually happening are 2 different things.

If you have a working scenario, why don't you follow the call flow on that system to answer your question.

I will bet a significant amount, the setup is exactly as Billz66 has advised.

Also, a helpful hint. Click on a users name and observe their history before you question their advice. This can save a significant amount of embarrassment.

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What's most important is that you realise ... There is no spoon.