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Hey M, Copy your settings into a text file from procomm or secure CRT Out the set... Rebuild the set as Perry said with key 0 as ITEM key 00 acd 2810 0 2117 Should work for you.. As mentioned best practise is to never copy or chg ACD sets better to out and rebuild them to avoid corrupting...

Hi there, I am looking for what options exist for cheaper wireless sets I currently have a CS 1000 5.5 being up'd soon to 7 or 7.5 Currently I am using Nortel/Avaya 6140 handsets but these are pretty pricy and I am looking for cheaper ideas as $650-750 / handset is too pricey for me... I would...

Thanks GH this did lead me to a solution... Since I was remote from the site I was unable to add a set but I created a phantom 500 set and NCFW the acd Q to it... Then I was able to out the ACDN :) Thanks

I am trying to remove acdn 7700 I already removed all the MODLs of sets thanks for that post! But now get SCH 3597 when trying to out this acdn "Cannot move an ACD DN with calls store in the queue." Please shed some light on this if you can :) NT

Good Morning all, I am working with a CS 1000M 5.5 and a newly installed Attendant PC running software version 1.2.411. from Nortel The issue I am having is sending DTMF tones to pagers from the Attendant PC console. I am trying to setup a way for the Attendant PC user to call doctors pagers...

Thanks for the input, issue has been resolved. Turns out that programming changes were ok, but issue was that reception was using pre-programed keys to transfer me to the DNs Regard,

I did some further testing this morning, after speaker to user onsite. I have removed the voicemail from both sets... When I have reception transfer the call DN2 it rings at DN1s new location. When I have reception transfer the call DN1 it rings at DN1s new location. I checked and under the...

I am not onsite to make this change, and need to have a remote solution

Since both sets are of the same type 7316Ea I don't need to physcially move the sets. Just change the DNs

I am a beginner BCM tech that could use some help please.. This is my first swap! I have a bcm 3.6 and need to swap some DN's. Both Sets are 7316Es.. I tried the swap and ended up with both DNs now going to the same voicemail.. Any assistance would be great! Here what I have: DN1 and DN2...

Thanks Guys I appeciate the quick help!

John I tried that and that doesn't work. I can get to where it asks to select a feature key label but you cannot select the softkeys. Your instructions are how you would change the "Programmable Line (DN)/Feature Keys". I was beginning to suspect that maybe you can't change the labels on...

Can anyone tell me how to change the label on the "Context Sensitive Soft Keys (self-labeled)" on a M3903? These are the 4 keys below the LCD. I have read though several 3900 series guides and cannot find this info. In the guides from Nortel it says "(self-labeled)" The only instructions I...

Is there a way to increase the duration of the DTMF tone on a Option 11? Currently the Option 11 is set to 100ms under the DTRB prompt... Been searching and searching but havn't found anything Any help would be appeciated

Thanks for the great info and speedy replies!

Don't have access to the phone, working remotely. I will check for that thank. Let's say its a HF phone, is it ok program over the HF key?

Can you program on the handsfree key? I read that it's prefered NOT to change the default say for the programing key and wondering if its the sae for the handsfree key

I am working on a Option 11c and have a M2008 set User would like to goto voicemail when pressing the message key. But gets dialtone instead of VM ( I am thinking maybe Handsfree line out?). 6245 is the VM. I noticed 2 things, 1)This set is programmed as a 2616 set, can this cause an issue...

Hi there, I am brand new to Procomm and Aspect scripting. Can anyone reccomend any books on ASPECT scripting and procomm? I am using v 4.8 in a XP machine. I am also looking for .pdfs or .chms on aspect scripting and procomm.. I have been doing alot of searching on google but its hard to...