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  • Users: Klees
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  1. Klees

    Auto Attendant Transfer Recording

    Awesome thank you We have VM Pro, I will assume the auto attendant uses a license, do you know if the additional recordings for transfers or anything else are going to use up any licenses? they are very limited so I dont want to make any promises. thanks!!!
  2. Klees

    Auto Attendant Transfer Recording

    Hey all, I am a CM girl working on my first IPO. I need to know IF this can be done. Can I have a recording played after an option is selected? example: for Mary at extension 200 press 1... I want it to say "for mary press 1" then the call is transferred but before the transfer it says "...
  3. Klees

    TTY phone needs a transfer button

    thanks, tested with the flash and its all good!
  4. Klees

    TTY phone needs a transfer button

    this is a captel device
  5. Klees

    non ACD hunt groups need to hunt on a no answer

    I am not sure I read this correctly, but you can try to add an extension and use that extension as the coverage path. cover that extension back to your vdn that hits main vector.
  6. Klees

    TTY phone needs a transfer button

    anyone know how to set up dial codes, FAC to set up a transfer button? Apparently this phone only has 3 speed dials and nothing else.
  7. Klees

    One X mobile Lite

    thank you thank you!!
  8. Klees

    One X mobile Lite

    Does anyone have the PBX programming doc for one x mobile lite. I can not find it anywhere... TIA!!
  9. Klees

    DID intercept issue

    well now, I finally figured it out. The intercept treatment works for DID's dialed into the switch, not for internal dial by extension treatment. I added a step in the vector to "go to step 6 if unconditional" 6. disconnect after annoucment xxxx uggggg!
  10. Klees

    DID intercept issue

    Yep, but if I chose a programmed extension it goes just fine... stumped!
  11. Klees

    DID intercept issue

    3 collect 4 digits after annc xxxxx for none 16:27:58 3 announcement: board 03A06 ann ext: xxxxxx 16:27:58 active announcement xxxxxx cid 0x1c1b 16:27:58 hear audio-group 1 board 03A06 ext xxxxx cid 0x1c1b 16:28:08 4 route-to digits with coverage y 16:28:08 denial event...
  12. Klees

    DID intercept issue

    Ok, done, I am getting the same denial event. 1751 no AAR/ARS route pat/pref
  13. Klees

    DID intercept issue

    DIAL PLAN PARAMETERS Local Node Number: 1 ETA Node Number: UDP-ARS Calls Considered Offnet? n ETA Routing Pattern: UDP Extension Search Order: local-extensions-first Location-Based Call Type Analysis? n Call Type Analysis Behavior...
  14. Klees

    DID intercept issue

    Hey sorry you can only assign an announcement, attendant or vdn. None work I even tried another announcement.
  15. Klees

    DID intercept issue

    I tried with the VDN no luck. I am dialing by extension. here is the trace ( cant copy and paste, I work on 2 different laptops) 3. collect 4 digits after ann xxxx for none 4. route to digits with coverage Y denial even 1751: no AAR/ARS route pat/pref 5. stop It doesn't even acknowledge...
  16. Klees

    DID intercept issue

    dial para shows local extension first under list unif i dont see my announcement number in there... perhaps this is the issue? my extension range it 6000 to 6999 some are in use but others are not.
  17. Klees

    DID intercept issue

    the intercept is the announcement number. When I trace the tac I get the 1751 denial No AAR/ARS route pat/pref
  18. Klees

    DID intercept issue

    my intercept treatment is an announcment its in an audio group and I can dial it and hear it. any call to a non programmed station is giving me a second of static then disconnect. Any thoughts?
  19. Klees

    ARS quick question

    I got it. I did a deny for 1xxx976 and set a route pattern for all the toll free's ex: 1800976 and tested route chosen. Worked like a charm! thanks! Karen
  20. Klees

    ARS quick question

    thanks Kyle. I may want to do that. So I get confused on the xxx part. the table had 1855 to a route patten, but then 1xxx976 as a deny. so the number was denied. would i leave the deny as is and add 1855976 pointing to a route pattern. I dont get the override Uggg!

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