So we've recently run out of multiple licenses and are unable to purchase more until we upgrade. soooo i cant add anymore agents!
i'm working on developing a hunt group, that still uses a VDN/Vector. so far i'm able to play announcements and use an auto-attendant, and then hunt to a group of people - perfect.
however, if it rings to a person who isn't at their station, it just rings and rings. on the hunt group tab there is a selection for cov path, but i can only get that to work if if i have no extensions programmed for the hunt group.
coverage answer-group is not an option since they don't want ring all.
how do i get a hunt group hunt on a da? and then after it cycles through the list, go back to the vector/auto attendant?
any help would be appreciated!
i'm working on developing a hunt group, that still uses a VDN/Vector. so far i'm able to play announcements and use an auto-attendant, and then hunt to a group of people - perfect.
however, if it rings to a person who isn't at their station, it just rings and rings. on the hunt group tab there is a selection for cov path, but i can only get that to work if if i have no extensions programmed for the hunt group.
coverage answer-group is not an option since they don't want ring all.
how do i get a hunt group hunt on a da? and then after it cycles through the list, go back to the vector/auto attendant?
any help would be appreciated!