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  1. puregold

    Using a pause when forwarding a call.

    Forward to a short code that has the comma in it. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  2. puregold

    Voicemail Pro cutting off messages

    In 4.0 versions by default VM pro will trim 7 secs off any message being left over an alog trunk. It does this to remove any busy tone etc that you may experience if disconnect clear isnt working. The above source number stops it trimming anything, for scenarios where disconnect clear is...
  3. puregold

    Voicemail Pro cutting off messages

    Are they alog trunks? If so create a no user source number of VM_TRUNCATE_TIME=0 and reboot. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  4. puregold

    Analog Extension, Program to automatically use certain line?

    when using ?D you have to put a telephone number in the tel number field and it will dial that number only. I have just tried ? . dial 2 on 4.1 and it works for me. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  5. puregold

    Time on Call Logs an hour behind

    Colpot - if it aint broke dont fix it. It is broke, fix it, upgrade it. 3.0.44 = old rubbish unstable DS release. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  6. puregold

    Voicemail Pro Clipping end of Message.

    Are they using alog trunks by any chance? If so you need to create a no user source number of VM_TRUNCATE_TIME=0 The system must be rebooted for no user source numbers to take effect. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  7. puregold

    Newbie Question - Can't Dial

    That trace doesnt have the default options plus isdn enabled. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  8. puregold

    IP DECT and TFTP server, any workarounds?

    It does work, just DONT delete anything off the card cause that will knack it good style. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  9. puregold

    Newbie Question - Can't Dial

    It looks like slow diallers, they dial 0161, scrabble around on the desk looking for the rest of the number and by the time they get their act together the network has decided to reject it. can you get a trace using sysmon, default plus isdn events and post it here. ACE - Avaya Certified...
  10. puregold

    IP DECT and TFTP server, any workarounds?

    You can load that file on to the embedded card and use that as the tftp server. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  11. puregold

    5610 Phones in hunt group lose calls when put on hold

    I reckon this is more of a network issue whereby the phones are having trouble talking to the system gatekeeper etc. Can you capture a trace of such a scenario and do a search for kepp_alive, if you are seeing those it isnt good. Network performance etc. ACE - Avaya Certified Expert ACI -...
  12. puregold

    Voicemial Pro

    I dont know if anybody has noticed this but using a leave mail action, it does not check the mailbox for any custom recordings. It is for this reason you may want to use a voice question also. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  13. puregold

    Extensions Cannot Dial Touch Tones

    Are these users on a DS expansion module? On upgrading to V4 did you do the inerim build on the expansion modules? This can cause this kind of issue. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  14. puregold

    Lucent Avaya Argent Office Pri Modul

    no you cant. it wont work ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  15. puregold

    PoE Switch Recommendations

    flipping eck, some stars going on here, can i have one? Ive got nothing of any use to throw in the ring but can i have one anyway? ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  16. puregold

    where's PG gone??

    ha ha ha. i like that. tahts funny. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  17. puregold

    CCV cant connect?

    Is the CCV on a client? Is the client in a workgroup whilst the CCC server is in a domain? I think so. I have the below on a doc with some nice pictures which help, here is the general jist. Permission Set Up CCC Server Share ‘C’ Route Directory The CCC Server located in the domain will have...
  18. puregold

    where's PG gone??

    Im still here. Just very busy at the moment. Ill be back, bigger, and better (not better looking, that would not be possible) than ever before. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  19. puregold

    Voicemail Pro Zero out

    No. Record a slight space at the end of the greeting to give them some time to press it. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor
  20. puregold

    Voicemail Pro 4.1.40 (IP office mode)

    Its a bug, i have raised it today. As a temp measure you could always rename the wav file to be the correct name once it has been recorded. Pain in the butt however its a temp fix. ACE - Avaya Certified Expert ACI - Avaya Certified Instructor

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