Newbie Question - Can't Dial

[matthew46]

Have an IP Office 500 system setup and working just fine...

About 10-20% of the time when a user dials a call, half way through dialing they get the tone you get as if you didn't dial 9 to start the call, yet they did start with a 9...there is a free line available so that is not the issue...

What setting might fix this problem or what might I look for in the Monitor.

Thanks for all your help,
Matthew

 

[matthew46]

Here is some more information...

The tone is actually a "busy tone" and not the same as one you get if you don;t get an outside line...

Also it looks like the Monitor displays:

CALL LOST (CMCauseUnallocatedNumber)

 

[puregold]

It looks like slow diallers, they dial 0161, scrabble around on the desk looking for the rest of the number and by the time they get their act together the network has decided to reject it.

can you get a trace using sysmon, default plus isdn events and post it here.

ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor

 

[amriddle01]

What shortcodes do you use for offsite dialing i.e ? . dial or 9N N Dial etc

ACS - IP Office Implement

 

[matthew46]

578306705mS PRN: Windowed EchoCancellation started: chunnel=0, command= 0x8400
578307204mS CMCallEvt: 0.3658.0 627 Alog Trunk:5: StateChange: END=B CMCSOverlapRecv->CMCSAccept
578307204mS CMCallEvt: 0.3656.0 627 Matthew.0: StateChange: END=A CMCSDialling->CMCSRingBack
578307205mS CMExtnEvt: v=2 State, new=Alerting old=Dialling,0,0,Matthew
578307205mS CMCallEvt: 0.3658.0 627 Alog Trunk:5: StateChange: END=B CMCSAccept->CMCSRinging
578307206mS CMCallEvt: 0.3658.0 627 Alog Trunk:5: StateChange: END=B CMCSRinging->CMCSConnReq
578307207mS CMCallEvt: 0.3656.0 627 Matthew.0: StateChange: END=A CMCSRingBack->CMCSOGConnReq
578307207mS CMExtnEvt: v=2 State, new=Connected old=Alerting,0,0,Matthew
578307208mS CMCallEvt: 0.3656.0 627 Matthew.0: StateChange: END=A CMCSOGConnReq->CMCSConnected
578307208mS CMCallEvt: 0.3658.0 627 Alog Trunk:5: StateChange: END=B CMCSConnReq->CMCSConnected
578313831mS CMCallEvt: 0.3656.0 627 Matthew.0: StateChange: END=A CMCSConnected->CMCSCompleted
578313831mS CMExtnEvt: v=2 State, new=CMESCompleted old=Connected,0,0,Matthew
578313832mS CMLOGGING: CALL:2008/04/0909:33,00:00:06,000,202,O,977777777,977777777,Matthew,,,1,,""n/a,0
578313833mS CMExtnEvt: Matthew: CALL LOST (CMCauseNormal)
578313833mS CMExtnEvt: Matthew: Extn(202) Calling Party Number(202) Type(CMNTypeInternal)
578313833mS CMExtnEvt: LongestIdleInfo::ResetLongestIdleTime: Pending Idle
578313833mS CMExtnEvt: Matthew: CMExtnHandler::SetCurrent( id: 3656->0 )
578313833mS CMCallEvt: 0.3656.0 -1 Matthew.-1: StateChange: END=X CMCSCompleted->CMCSDelete
578313834mS CMExtnEvt: v=2 State, new=PortRecoverDelay old=CMESCompleted,0,0,Matthew
578313835mS CMCallEvt: 0.3658.0 -1 Alog Trunk:5: StateChange: END=X CMCSConnected->CMCSDelete
578313835mS CMCallEvt: 0.3658.0 -1 BaseEP: DELETE CMEndpoint f5d7e78c TOTAL NOW=3 CALL_LIST=1
578313835mS CMCallEvt: END CALL:627
578313836mS CMCallEvt: 0.3656.0 -1 BaseEP: DELETE CMEndpoint f5d81580 TOTAL NOW=2 CALL_LIST=1
578313837mS CMMap: PCG::UnmapBChan pcp[62]b1r0 cp_b f5e1034a other_cp_b f5ddccba
578313837mS CMMap: a=20.2 b=3.1 M0
578313837mS CMMap: PCG::UnmapBChan pcp[68]b1r0 cp_b f5ddccba other_cp_b 0
578314068mS RES: Wed 9/4/2008 09:33:34 FreeMem=83685724(53) CMMsg=6 (8) Buff=200 959 999 7182 4 Links=21363

 

[matthew46]

Yes we use 9 to get a line...

I can sometimes link it to slow dialing or even "fast" dialing to...

Dialing repeat digits is the only way i can replicate the problem right now.

Thanks

 

[puregold]

That trace doesnt have the default options plus isdn enabled.

ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor

 

[matthew46]

579381029mS CMExtnRx: v=202, p1=0
CMSetup
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[202] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110) Matthew
IE CMIECallingPartyKName (226) Matthew Kaufman
579381030mS CMTARGET: 0.3707.0 642 Matthew.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=202 in=0 complete=0
579381030mS CMTARGET: SKIP INCOMING CALL ROUTE
579381030mS CMTARGET: 0.3707.0 642 Matthew.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1
579381031mS CMExtnTx: v=202, p1=0
CMSetupAck
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
BChan: slot=20 chan=2
Timed: 09/04/08 09:51
579381032mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[9] Type=Default (100) Reason=CMDRdirect
579381032mS CMTARGET: 0.3707.0 642 Matthew.0: Setting Hard Timer 3000
579381032mS CMTARGET: 0.3707.0 642 Matthew.0: LOOKUP CALL ROUTE: type=100 called_party=9 sub= calling=202 in=0 complete=0
579381032mS CMTARGET: SKIP INCOMING CALL ROUTE
579381033mS CMTARGET: 0.3707.0 642 Matthew.0: ADD TARGET (N): number=9 type=100 depth=1 nobar=1 setorig=1
579381033mS CMTARGET: 0.3707.0 642 Matthew.0: FoundKnownSystemTargets 9
579381033mS CMTARGET: 0.3707.0 642 Matthew.0: SYS SC: 9 2 sc=type=31 code=9N, num=N callinfop->sending_complete=0 secondary_dialtone=
579381033mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=1
579381035mS CMTARGET: DIAL LINE: 642 GROUP = 1 SUCCESS = f5d7e648
579381035mS CMTARGET: 0.3707.0 642 Matthew.0: CancelTimer CMTCDelayedProcessing
579381035mS CMTARGET: 0.3707.0 642 Matthew.0: INITIAL TARGETING SUCCEEDED
579381035mS CMTARGET: 0.3707.0 642 Matthew.0: GetNoAnswerTimer:15
579381036mS CMLineTx: v=5
CMSetup
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[] Type=Unknown (0) Reason=CMDRdirect Calling[202] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
IE CMIECallingPartyName (110) Matthew
IE CMIECallingPartyKName (226) Matthew Kaufman
Display [Matthew Kaufman>]
Timed: 09/04/08 09:51
Locale: enu
579381037mS CD: CALL: 0.3707.0 State=0 Cut=0 Music=0.0 Aend="Matthew(202)" (20.2) Bend="" [Line 5] (0.0) CalledNum=9 () CallingNum=202 (Matthew) Internal=0 Time=9 AState=7
579381068mS RES: Wed 9/4/2008 09:51:21 FreeMem=83664904(48) CMMsg=6 (8) Buff=184 957 999 7182 4 Links=21343
579381088mS CMLineRx: v=5
CMSetupAck
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
BChan: slot=3 chan=1
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceAlogTrunk type=0 number=5 channel=0 gain=0
579381088mS CMTARGET: TargetOnProgress: res: 1
579381088mS CMTARGET: 0.3707.0 642 Matthew.0: CancelTimer CMTCNoAnswerTimeout
579381090mS CD: CALL: 0.3707.0 State=0 Cut=2 Music=0.0 Aend="Matthew(202)" (20.2) Bend="Line 5" [Line 5] (3.1) CalledNum= () CallingNum=202 (Matthew) Internal=0 Time=61 AState=7
579381090mS CMMap: PCG::MapBChan pcp[68]b1r0 cp_b f5ddccba other_cp_b 0 type CGTypeSimple
579381091mS CMMap: PCG::MapBChan pcp[62]b1r0 cp_b f5e1034a other_cp_b f5ddccba type CGTypeSimple
579381091mS CMMap: a=20.2 b=3.1 M1
579381091mS PRN: Windowed EchoCancellation started: chunnel=0, command= 0x8400
579381590mS CMLineRx: v=5
CMProgress
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
BChan: slot=3 chan=1
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDNotISDN (1)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceAlogTrunk type=0 number=5 channel=0 gain=0
579381590mS CMExtnTx: v=202, p1=0
CMProgress
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDNotISDN (1)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceAlogTrunk type=0 number=5 channel=0 gain=0
Timed: 09/04/08 09:51
579381591mS CMLineRx: v=5
CMAlerting
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
BChan: slot=3 chan=1
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceAlogTrunk type=0 number=5 channel=0 gain=0
579381591mS CMExtnTx: v=202, p1=0
CMProgress
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceAlogTrunk type=0 number=5 channel=0 gain=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Timed: 09/04/08 09:51
579381592mS CMLineRx: v=5
CMConnect
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
BChan: slot=3 chan=1
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceAlogTrunk type=0 number=5 channel=0 gain=0
579381592mS CMExtnTx: v=202, p1=0
CMConnect
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceAlogTrunk type=0 number=5 channel=0 gain=0
Timed: 09/04/08 09:51
579381593mS CMExtnRx: v=202, p1=0
CMConnectAck
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
579381593mS CMTARGET: 0.3707.0 642 Matthew.0: ~CMTargetHandler
579381594mS CMLineTx: v=5
CMConnectAck
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579381915mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
579381916mS CMLineTx: v=5
CMInformation
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579382065mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
579382066mS CMLineTx: v=5
CMInformation
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579382228mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
579382228mS CMLineTx: v=5
CMInformation
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579382378mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
579382378mS CMLineTx: v=5
CMInformation
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579382540mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
579382540mS CMLineTx: v=5
CMInformation
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579382703mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
579382704mS CMLineTx: v=5
CMInformation
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579382833mS PRN: WAV Hold Music Load Failed
579382853mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
579382854mS CMLineTx: v=5
CMInformation
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579383015mS CMExtnRx: v=202, p1=0
CMInformation
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
579383016mS CMLineTx: v=5
CMInformation
Line: type=AnalogueLine 5 Call: lid=0 id=3709 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=20 chan=2
IE CMIERespondingPartyName (228) Matthew
IE CMIERespondingPartyKName (229) Matthew Kaufman
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=202
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=26 number=2 channel=0 gain=0
579383765mS CMExtnRx: v=202, p1=0
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=3707 in=0
579383767mS CMLOGGING: CALL:2008/04/0909:51,00:00:02,000,202,O,977777777,977777777,Matthew,,,1,,""n/a,0
579383767mS CD: CALL: 0.3707.0 State=2 Cut=2 Music=0.0 Aend="Matthew(202)" (20.2) Bend="Line 5" [Line 5] (3.1) CalledNum=77777777 () CallingNum=202 (Matthew) Internal=0 Time=2739 AState=0
579383767mS CD: CALL: 0.3707.0 Deleted
579383771mS CMMap: PCG::UnmapBChan pcp[62]b1r0 cp_b f5e1034a other_cp_b f5ddccba
579383771mS CMMap: a=20.2 b=3.1 M0
579383771mS CMMap: PCG::UnmapBChan pcp[68]b1r0 cp_b f5ddccba other_cp_b 0
579385768mS CMExtnTx: v=202, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 2 Call: lid=0 id=-1 in=0
Called[Matthew Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Matthew Msgs=0]
Timed: 09/04/08 09:51
579385775mS PRN: Windowed EchoCancellation stopped: chunnel=0, command= 0x500

 

[amriddle01]

I know you dial 9 for an outside line, but are there other shortcodes in there set to give Busy that certain numbers are matching?

ACS - IP Office Implement

 

[matthew46]

Every short code starts with a "*" other than "9N"

They are all the default shortcodes created by the system.

 

[oleggrk]

Try to put 9N; instead of 9N so system will wait for the whole number before dialing out or will time out by Dial Delay value (which is 4 secs by default)...