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Is this new? I have never had to do that before? Is the license specific to PRI or is part of the professional license?

In the process of installing IP500 4.1.12 and about to cut over the the T1's. We have a dual PRI card and the IP Office is giving us an error message " The number of channels configured on the universal PRI lines exceeds the number of licensed channels" I have never seen this before. I'm used to...

If you have the same agent in multiple hunt groups within CCC shouldnt you be able to see the individual agent status within callcenter view? I have the same agent in two different groups and when the agent logs out of group A and logs into group B I lose that agents status in group A. As a...

I know that out of the box the IP500 supports 1 music source. I also know that I can use a product from skutch electronics to support multiple musis source if all lines coming into the system are copper. I have 10 copper and 2 PRI's and I need multiple music sources. Has anyone every come across...

yah we did that but nothing showed up as a major concern. 90% of the time calls go through fine

through our provider? or is this a programming step in the IPO?

Two IPO's networked via point to point in the US. I have a fax machine using a station port off one of the IP Offices and assigned a DID. The DID is from the PRI at the other end of the network. So when I go to fax out I go over the network, get dial tone and then can not complete the...

I have two IP Offices networked via a point to point. The IP Office is running at 4.0.7 and I have Cisco 1841's at t each end of the ptp. This point to point is only used for voice. At times we are gettng packet loss of 60/70% which causes the end user to see a call coming in on their display...

I encountered the same problem. Tier 3 built a private reboot patch. I also saw it on 4.0.7

Thanks everyone. I have sent Tier 3 all the traces on the reboots and they are telling me there are multiple reasons for the reboots and they will get back to me. My other issue with loss of call path apparently was caused by unassisted transfers so now everyone is doing assisted transfers...

Anyone running into any problems of random reboots with 4.0.7? Thanks

thanks for the input I will run the monitor on the circuit and also check with the provider. Thanks

I have two IP406 running 4.0.7 with VM PRO running 4.0.18 centralized. All calls come into the main site and are funneled through the Auto Attendant. All calls for the remote location also hit the auto attendant at the main site and come across the Point to Point to the remote location. All...

In you're experience were you able to identify each call terminating into voicemail by individual extension number or just the total amount in general that went to voicemail. Our goal is to identify individuals who are not answering their phones and justletting calls go to VM. Thanks

thanks, I'll check it out.

Windows registry or is there a vm pro registry that I'm not aware of? Thanks

IP406 version 4.0.7 vm PRO 4.0.18 I'm recieving complaints that some users voicemail are being cut off in the middle of the message. I adjust message length time but that did not resolve the issue. Any thoughts?

Two IP406's SCN with advanced networking licenses running 4.0.10 and VM PRO 4.0.18. We are seeing some calls getting dropped on pick up and on the transfer into groups. Anyone run into this? Doesn't happen all the time but happens enough to be a big problem. Thanks

I had a similar problem. I fixed my group functionality problem by creating the groups on the Main site PBX and deleting them from the remote PBX. Since we have the functionality of the Advanced Small Community Networking in place, it allows me to add members form the remote PBX to the hunt...

I have two IP406 networked with centralized VM and just recently invested in the multisite ECAS software. I was told I would be able to get the number of calls that went to a specific group, number of answered calls in that group along with number of calls that went to voicemail. I have not...