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you need to use snmp community tool to do this

how is the schedule set up time interaction or qm interaction, Can you send a scren shot of schedule. have you checked schedule logs and also that agents are in on days in question

in what context ? As office communicator uses sip trunks and has its only recording functionality via audio and video edge server and web conference server and archiving built in. Are u talking about branch recording or delegation ?

Thanks for wasting everyones time !!!!

hi, run sql profiler on sql and when clicking on my universe for this agent check what agent id it is searching in database for. it may be that it is checking for an erroneous id that doesnt exist. has this agent id been used in past for another agent that was deleted ?

what os are u installing it on? is it a zip file have u unzipped all. where are u installing it from. have u the install doc and have u checked the nice idd to see if these versions of crystal are certified

What a waste of time !!!!!

bound interaction time is the time of the recording and this is linked to the evaluation created on it. when it start happening did the tooth fairy appear and cause it ?

Is this agent part of a group. has he been moved in the past

pls raise a case with NICE.

ensure screen agent exe is added to dep on systems where it stops as this could be the issues

hi when drive was changed was latest firmware applied as dds4 were a pain without the correct firmware. If thre tape out light is always on then i would check the loggers logs and also device manager to ensure logger is picking up drive and no errors are present in event viewer. has the latest...

hi u can download it from extranice or its on the cd supplied with installation

hi extranice website has this information available. if u dont have access ask your vendor to supply

i would check the logs for system admin service on application server next time. when u launch the browser that is the service responsible for showing login screen. also check if issue exists on perform server itself as it may be down to slow network or overloaded server

recording programs also need to be enabled on server features in nice cls server controller located on cls

what version of pds ? where u seen this error in connection manager ?

for perform 3 loggers have u looked at 9.12.05.35 (sp5) HF.xls on extranice a number of updates for memory leaks. for perform 3.1 have you loaded 3.1.8 update downloadable from extranice deals with memory leak

its on start\programs menu

hi hilal, its irrelevant if you have screen logger or not on the query it searches for screen plus audio by default. have a look at the query and you will find this option.