Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

PB with QM recording mode in NPR 3.1

Status
Not open for further replies.
Hilal74

Hilal74

Technical User
Jul 21, 2009
29
SG
Hi All,

I have 7 schedules to record 6 interactions per Agent. The pb is that I can't get exactly 6 recordings for all agents.
I think that the pb is due of performance limititation because the call center is big (plenty of calls).
What is your advise?

Hil
 
Sort by date Sort by votes
how is the schedule set up time interaction or qm interaction,

Can you send a scren shot of schedule. have you checked schedule logs and also that agents are in on days in question
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

natikoren
  • Locked
  • Question
NICE NIM 4.1 PROBLEM WITH IVR GENESYS
Replies
0
Views
91
natikoren
natikoren
DjEssence2
  • Locked
  • Question
AVAYA OUTBOUND CALLS RECORDING IN BLOCKS
Replies
0
Views
93
DjEssence2
DjEssence2
rumelihavasi
  • Locked
  • Question
ONE-X AGENT CALL CLID DOESNT SHOW UP AT NICE Recording R6.6 PL10
Replies
0
Views
90
rumelihavasi
rumelihavasi
GI-Grady
  • Locked
  • Helpful tip
NICE Engage 6.4 with AVAYA 6.3 Not Recording All Calls 2
Replies
0
Views
180
GI-Grady
GI-Grady
wolfgangjr
  • Locked
  • Question
NRX 6.6.2 Active Cisco 7.4 - Many calls with 0 Second Duration
Replies
0
Views
92
wolfgangjr
wolfgangjr

Part and Inventory Search

Sponsor

Back
Top