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I thought it was a PRI, I did most of the programming offsite, so days before the cut I figured it out, I thought it would be OK because I have cutover 100 Nortel MICS with older T1’s, can’t get the Avaya to work for incoming call.

I'm Testing tonight at 6PM, will System Status also work or is Monitor a better option

Converting an old Nortel MICS to a new Avaya IP Office, customer has an old T1 with 24 channels of E&M Trunks for 2 way DID. T1 is greened up and I can make outbound calls but can’t receive incoming, calling party hears silence, no ringing and times out to fast busy. Current setting for...

Thank you for your post, but the link is for E&M Tie Lines between two PBX's, I need to connect to a local provider using an older DSS T1 with E&M Trunks for two way DID calls.

Trying to cut over a conversion from Nortel MICS to Avaya IP Office with older DSS T1, Two way DID with E&M Trunks. If I program the new IP Office with E&M Switched 56k, I can make calls but can't receive calls, I have incoming set to auto answer. calling party hears no ringing. system status...

Some older NAM's need a patch for Call Forward no Answer to work right. What software Release do you have on the NAM and MICS?

Thank You Brutalis, Your reply to my question worked great, but now I have 1 more question, my hunt group overflows to a mail box with HG30 DN number, how can I get message notification to a working telephone extension? Or can 1 mail box forward or copy messages to another mail box. Again Thank...

Can a hunt group Call Forward No Answer into a mail box after 4 rings, I know Overflow will transfer to an ext., but I dont want it to ring 4 more times.Thank you for any help

Does anyone have an opinion on the Altigen product? I currently service Nortel ICS and BCM and have a chance to get some training on the Altigen product. Good, Bad, Love it or do ya hate it. And tell me if you have had any experience with Trixbox or Allworx. Thanks

MICS with 7.0, PRI with M7310 phones If I have 4 extensions in a hunt group, let’s say Ext. 223, 224, 225, 226 that Appr & Ring and 1 target line assigned to the hunt group. Can ext 223 answer a call and have the ability to take a 2nd call, if possible a 3rd call from that same hunt group. Do...

Thank you Curlycord Sometimes I think Qwest is out to get me, but it’s all going to be OK. I got my customer to manually transfer me to the RAD this morning and did a Backup, Feature 9*0. Thanks again Curlycord, you’re the best

Is there a way to get transferred to a RAD through the Auto Attendant, afterhours with no receptionist. My customer has an 8 line hunt group, lines 1-4 and 25-28 on a MICS. I took line 28 out of the Night Ring Services and programmed the RAD to answer line 028. The problem is, Qwest is...

Yes, I have used it to change the COS and clean up old mail boxes. I’m using a crossover network cable, on my laptop I’m configuring the IP 192.168.110.11 with a subnet 255.255.255.0. I launch Voice Mail Manager 4.0, 192.168.110.10 and enter a admin password 102****, But sorry to say it wont...

The NAM IP Address is 192.168.110.10 and I am assigning my laptop 192.168.110.11, but it will not connect

Thanks Bob Any chance you know how to connect using the NIC card on the NAM and not the serial port

Does anyone know the procedure for attaching my laptop to a NAM 4.1.5 using norstar Voice Mail Manager 4.0. Need to clean up all the old mail boxes. Thank You

So, set the proper parameters Term & Sets, telco features, Called ID to Y All my phones are Appr & Ring is there more to it than that, or should it work

Does the BCM 50 R3.0 come with caller ID on the first 4 ports?

So I can power down the existing KSU, swop the NVRAM and power back up, and keep all the customer data, system id, PRI That’s great, Thank you I didn’t think I did a good job with my original post, so I made a 2nd one with more info, if you have time please check it out and let me know what...

Overview Need to replace an existing MICS 032 with XC 4.1 R1 NVRAM to a new MICS 032 with XC 7.0 R2 NVRAM. I have a new 032 KSU, XC 7.0 software and R2 NVRAM. I also have a new PRI Key Code and the USA XC Upgrade Tool. My game plan With a RAD, back up existing 4.1 to my laptop Power down the...