Get transferred to a RAD Unit

[peck4]

Is there a way to get transferred to a RAD through the Auto Attendant, afterhours with no receptionist.

My customer has an 8 line hunt group, lines 1-4 and 25-28 on a MICS. I took line 28 out of the Night Ring Services and programmed the RAD to answer line 028.

The problem is, Qwest is providing them a service with terminals for lines and all the terminals have the same telephone number. So I can’t call line 8 because it has the same telephone number as lines 1 – 7.

And the last thing you should know is there are no spare analog and CO ports

 

[curlycord]

Cannot do via AA sorry.

Never heard of lines not having their own number but have heard that all lines in a huntgroup can gegister the same caller id number which would be the pilot number.

Only trickery from AA is use an ATA out of KSU then back into a spare trunk port.
Or try an ATX (Line share device) where you eneter a code to get to the port on the device and hook it up to a spare trunk port.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[peck4]

Thank you Curlycord

Sometimes I think Qwest is out to get me, but it’s all going to be OK. I got my customer to manually transfer me to the RAD this morning and did a Backup, Feature 9*0.

Thanks again Curlycord, you’re the best