Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. naurry

    Bcm 50 Nrs Issue

    Check to see if the Alias name is exactly the same. (On the BCM side, it should be "NAME:<alias>")
  2. naurry

    Digital Mobility 7420

    No, the DM solution is still available.
  3. naurry

    Problem with ACD Call Distribution

    Check to see if priority is the same on both agents.
  4. naurry

    IVR Setup, help needed

    That's true the auth codes for MPS Tools (Peri Tools) is very expensive but you can install it and use it for 30 days (I think) without the license.
  5. naurry

    SIP Trunking

    BCM 3.7 offered SIP trunking but only for BCM-to-BCM communications. BCM 4.0 and BCM50 2.0 allows SIP trunking to the CS1000, BCM and MCS5100. Currently SIP trunking only between Nortel switches.
  6. naurry

    IVR Setup, help needed

    You're going to need a computer programmer to help you out. The IVR functionality basically does this: 1. BCM answers the call 2. IVR prompts the caller for input 3. Caller inputs using dialpad 4. IVR translates the numerical input and performs a data-dip in a database 5. IVR responds depending...
  7. naurry

    Nortel SRS contract

    SRS for BCM50 exists today (GU5300BV9) however SRS does not exist for the BCM200/400.
  8. naurry

    BCM 50 Question

    I would recommend that you use the VPN client termination that's available on the BCM50 2.0. You might still run into NAT'ing issues because you need CONE NAT, NAT hair-pinning and making sure traffic gets through between the two. The easiest way is to use the 2050 soft phone with the VPN client...
  9. naurry

    Abandoned Call reports

    If you're treating your call through the Automated Attendant (AA). You can pull a report on the CCR tree and that should have an abandoned calls report.
  10. naurry

    Reporting Call Stats using BCM 50

    Download the CDR client from the BCM or you can also schedule FTP transfers through Element Manager (Administration's tab).
  11. naurry

    Backup to FTP site

    This is the equivalent to asking if the power cord is plugged in but... Is the username and password correct? Other than that, I'd check the logs on the BCM and FTP server.
  12. naurry

    IVR Setup, help needed

    The IVR can do that but you have to ask yourself is it worth it? Interactive Voice Response is typically used as a self-service transaction and requires specialized know-how on the BCM as well as understanding the database application it's dipping into. Here's an example of what the IVR was...
  13. naurry

    Different Companies Behind the BCM 50

    Yup, this feature is part of Intelligent Contact Center and is called "Intelligent Routing" using DNIS (Dialed Number Identification Service). Check the above recommendations/concerns too.
  14. naurry

    Installation of BCM 50

    Just want to make sure of the following: If you have 4 analog lines and all 4 agents are on calls then anyone calling into the office number will not get through. (4 lines = 4 calls) Depending on how you're going to mount the BCM50 (wallmount or rackmount) Nortel has a wiring card (for the...
  15. naurry

    BCM50R2 - Alarm - Physical Memory at or Near Capacity

    Make sure you report this to your vendor so they can report it to Nortel. If there's a memory leak in the software then they should know about it.
  16. naurry

    BCM 400 4.0 upgrade path

    Order the 3.7 to 4.0 upgrade kit. It will include everything you need to get up to date and preserve the customer's data.
  17. naurry

    BCM4.0 IP KIM

    I sound like a total sales guy but check out Convertec's Console.NET. It's a pretty slick PC console for your front desk that gives you more functionality than just BLF. http://www.convertecinc.com/
  18. naurry

    BCM400 ip Phone help please

    I'll think about this but my first suspicion is that port forwarding is fine but something's getting dropped on the remote-side during NAT'ing.
  19. naurry

    Help! Need to get call center reporting working on BCM 400

    There are a couple software makers out there; I've found Convertec to be solid products. I'm not sure if they have exactly what you're looking for but it couldn't hurt to ask. http://www.convertecinc.com/

Part and Inventory Search

Back
Top