I have a customer who is planning to use a BCM 50 on a site and I need some info to promote the idea to him. I am no telephony expert so pls be patient.
The site currently has 4 basic BT analogy lines comes into the building and 4 agent sat on the phones. If all of the agent are taking calls and a customer phones the office - nothing happens to the call and a potential customer is lost.
I have read a little about the BCM 50 and think that it will be useable. Just wanted some advise on what phones we should be using on site. We would like to go digital.
Also how do I physically connect the standard anolgue lines, which are just boxes on the walls to the BCM 50?
Is this a job that can be done in-house, I have had quotes for upto £ 400 for the day- which I found a little on the high side! Is there any sort of lead that I connect from the RJ11 wall box to the BCM 50?
At the moment there is just one main number that a customer rings and a simple hunt group present, how will I go about configuring the BCM to still take calls from this number and then channel the call to the agent- probadly would like some sort of simple ACD Q.
What sort of reporting will the BCM give. Will it tell us how many calls are waiting to be answered i.e real time and also historical reporting,
Will the BCM 50 also report the number of calls waiting on the digital phones as well.
How good does the Auto Attendant work, Can we pre-recording a 'waiting message' that can be played to the customer during a busy period? Or are all of these feature special add-ons from a basic package.
Overall I would like to hear from someone who is running or installed a BCM 50 to hear about their experience.
Thanks in advance.
The site currently has 4 basic BT analogy lines comes into the building and 4 agent sat on the phones. If all of the agent are taking calls and a customer phones the office - nothing happens to the call and a potential customer is lost.
I have read a little about the BCM 50 and think that it will be useable. Just wanted some advise on what phones we should be using on site. We would like to go digital.
Also how do I physically connect the standard anolgue lines, which are just boxes on the walls to the BCM 50?
Is this a job that can be done in-house, I have had quotes for upto £ 400 for the day- which I found a little on the high side! Is there any sort of lead that I connect from the RJ11 wall box to the BCM 50?
At the moment there is just one main number that a customer rings and a simple hunt group present, how will I go about configuring the BCM to still take calls from this number and then channel the call to the agent- probadly would like some sort of simple ACD Q.
What sort of reporting will the BCM give. Will it tell us how many calls are waiting to be answered i.e real time and also historical reporting,
Will the BCM 50 also report the number of calls waiting on the digital phones as well.
How good does the Auto Attendant work, Can we pre-recording a 'waiting message' that can be played to the customer during a busy period? Or are all of these feature special add-ons from a basic package.
Overall I would like to hear from someone who is running or installed a BCM 50 to hear about their experience.
Thanks in advance.