jjenninetadmin
IS-IT--Management
Hello,
we are running a bcm400 ver4 and i am trying to make the I2004 and the I2050 soft phones work for our setup. we are looking to give remote tech's either the I2004 or I2050 softphones to use at thier location talking to our bcm400 over the wan and the bcm is behind a sonicwall firewall. the trouble i am having is with a hard or soft vpn either connection works fine. the president of the company swears this should work without vpn putting qos aside for the test. i can connect the laptop with the i2050 soft directly to a cable modem point it to the public ip and it ramps just fine. the I2004 will register but not fully ramp up on the same connection? if i place both behind a netgear or another sonicwall router they will again register but neither will ramp up completely even in the dmz. can anyone point me in the right direction. what am i doing wrong on the client side once it is behind a router with no vpn to the office. i have port forwards and tried with dhcp or static.
we are running a bcm400 ver4 and i am trying to make the I2004 and the I2050 soft phones work for our setup. we are looking to give remote tech's either the I2004 or I2050 softphones to use at thier location talking to our bcm400 over the wan and the bcm is behind a sonicwall firewall. the trouble i am having is with a hard or soft vpn either connection works fine. the president of the company swears this should work without vpn putting qos aside for the test. i can connect the laptop with the i2050 soft directly to a cable modem point it to the public ip and it ramps just fine. the I2004 will register but not fully ramp up on the same connection? if i place both behind a netgear or another sonicwall router they will again register but neither will ramp up completely even in the dmz. can anyone point me in the right direction. what am i doing wrong on the client side once it is behind a router with no vpn to the office. i have port forwards and tried with dhcp or static.