I have a customer who is interested in purchasing a BCM50. I wanted to know if the system can support this configuration?
Can it be configured so that the system regonises what number the customer has dailed and then route the call to a specific agent. I would like to set up the BCM but would like to know, if we could in fact have two companies within the same office.
Certain numbers could go to company X and other numbers to Company Y. Is this possible?
If anyone know can they also give me the technical buzz words for this feature- its just so that I can then do some research on the subject and then pretend to know what I am talking about to my customer
Thanks in advance,
Can it be configured so that the system regonises what number the customer has dailed and then route the call to a specific agent. I would like to set up the BCM but would like to know, if we could in fact have two companies within the same office.
Certain numbers could go to company X and other numbers to Company Y. Is this possible?
If anyone know can they also give me the technical buzz words for this feature- its just so that I can then do some research on the subject and then pretend to know what I am talking about to my customer
Thanks in advance,