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If you simply want an external call to come into your system and based on the DNIS get routed to a greeting, there is no scripting involved in terms of CC6. You would use application builder to build the greeting or menu, go into call pilot SDN, create a new SDN and associate it with that...

You would probably go to license manager configuration and load your license file in there. Matt CS1000E VoIP CCM 6 CallParrot CallPilot

we use central telecom http://www.central-telecom.co.uk/ Matt CS1000E VoIP CCM 6 CallParrot CallPilot

yes, but that wasn't really the problem. it wasn't getting to vmail. Matt CS1000E VoIP CCM 6 CallParrot CallPilot

duh...thanks. time to make a template. Matt CS1000E VoIP CCM 6 CallParrot CallPilot

This i2050 set is built as an ACD phone. When I set it to make set busy so calls go to vmail and I call the extension internally, I get a busy signal and it says "destination busy" on my phone as well as when calling the DID I get a busy signal. Here's the printout of the set. DES 160008 TN...

As far as I know, there are no issues with changing scripts and activating on the fly. Only new calls are affected. I believe calls already in queue use the old scripting. Don't know what you mean by Agent to Skillset Assignments section. Never heard of that. Do you mean when you view...

We have the CS1000E and T. I direct external calls to the fax server using cdp entries to route to the TIE line connected to the fax server which is on the T side. I have phantom 500 sets built to dcfw to the old analog ports on our old fax server but I still want to retain the ability for...

Why would there need to be a work around to something that Symposium provides a solution to? If you would use call presentation that would kick the call back into the queue after ringing on an agents phone for N seconds and also put that agent on not ready or log them out completely. Matt...

In Symposium, in script variables for CLID I created number_blocked and I add, as values, all the numbers I want blocked. This is in my master script. IF CLID = number_blocked THEN DISCONNECT END IF Matt CS1000E VoIP CCM 6 CallParrot CallPilot

The IDC table takes the DNIS number or the digits your switch sees and converts it to whatever you want internally. Let's say the number is (222)777-1234 and you want it to go to CDN 5555. In your IDC table you'd have: 1234 5555 (if your switch is looking for the last 4 digits) actually mine...

Occasionally this will happen on my cs1000e and the problem will be that the phone is stuck in a busy condition. Go to ld 32 and stat the TN to see if it is idle or busy. Matt Forex Capital Markets CS 1000E VoIP/Symposium Admin

You might want to looking into a survivable remote gateway or CS1000B(branch office). In this scenario, you build the sets in both locations and as long as the WAN connection is up between the two sites, the phones register to the main office. If the connection goes down, the phones register...

double click the headset button Matt Forex Capital Markets CS 1000E VoIP/Symposium Admin

Lets say we have 3 T1's each from a different provider. Provider one is accessed by dialing 9. Provider 2 is accessed by dialing 81 and provider 3 is accessed by dialing 86. The reason we do this is that we represent ourselves differently in terms of caller ID plus for fault tolerance reasons...

In the features for phantom 500 I don't see any options for virtual office. I'm assuming you cannot use virtual office with phantom phones probably because of the type of TN phantoms use...but I could be wrong. Matt Forex Capital Markets CS 1000E VoIP/Symposium Admin

This is what I put in my master script in Symposium.... IF CLID = number_blocked THEN DISCONNECT END IF So, under the CLID type of variable, name the variable and put in the numbers you want to block for the values. Matt Forex Capital Markets CS 1000E VoIP/Symposium Admin

Perhaps you are referring to the observe feature? OBV Matt Forex Capital Markets CS 1000E VoIP/Symposium Admin

If you have VPN I suppose you could tunnel into your network and get an IP phone working as if it were physically in your office. As long as your firewall isn't blocking the ports that the IP phone needs, then it should be no different than an agent in your office. Call quality is probably the...

So, I'm assuming from your response that you need reporting on the numbers that are tied to the menu options in your callpilot menu? If all the menu choices go out a specific circuit/loop, I suppose you could capture the info going out by monitoring the d channel. ld 96 enl msgo x (where msgo...