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is there anybody who has no any problem with One X agent application

Hello all, I created an pseudo ACD on CMS r14 and what I want to do is to create new user but I got error that it is not possible because this is pseudo ACD. I need this pseudo ACD for third party and I want to set permission for that party to see only their data (skills, agents) but it seems...

does it possible to connect an Cisco IP phone (7912) on Avaya CM 4.0? CM is not connected with Cisco CM

hello, We installed CCA on SSP card on our Conversant 8 but now we are not sure does CCA and text-to-speech can be assigned together on one SSP card. does anybody have any experience with that.

Try type release MIS on your ASA

Try with this: 01 wait-time 0 secs hearing silence 02 announcement xxxxx 03 goto step 8 if holiday in table 1 04 goto step 8 if time-of-day is fri 16:00 to mon 07:59 05 goto step 8 if time-of-day is all 16:00 to all 07:59 06 route-to number 499xx with cov y if unconditionally 07 wait-time...

Re:Is this a right to use, BSR? Or can I just go and create a new hunt group with the 5 agents in it and change the vector to your second opinion? It is up to you and your system. This parts of vectors are just exsample. If you are newbie in BSR I suggest you to take second option: 1...

You have to use BSR routing with EAD-MIA strategy to enable that. It includes at least two skills: 1. wait-time 0 secs hearing ringback 2. consider skill 1 pri l adjust-by 0 3. consider skill 2 pri l adjust-by 30 or 1. wait-time 0 secs hearing ringback 2. queue to skill 1st pri m 3. goto step 4...

Try to busyout this board first and then try to make changes

hello, We have an Definity G3 SW release 9.5 Our Avaya support wanted to establish alarm monitoring via integrated modem in Definity but each time when Definity has alarm and want to call an administered hot-line number and after one ring switch drop this call. Now Avaya want to upgrade SW...

Did you try to mach # sign after last dialled digit. It can speed up dilling a little bit.

I had this problem once few weeks ago. What release of Definity you're running?

Thank you dwalin. Do you have some procedure for this or you maybe know where I can find it? thanks

as a first makes possible to MD phones ringing on Definity and vice versa

hello all, What I have to on Definity do to make connection with Ericsson MD110 PBX. thanks

Hi, In your ASA tool you have browser (view - browser if it's not running)and on General tab you can find button 'Find unused extension' but first you have to close GEDI or TE if it's running. If you type list stations you will find stations extension only.

Hello, We will have a upgrade from GR3 to newest CM3.1 on S8720 on main site and G3si to S8500 (ESS) on other location. However, existing cabinets on main site will become as Media gateways but for other location Avaya offers new Media Gateway G650. I don't know way? Can existing cabints from...

I don't know what release of Definity or CM you have but as I know you cannot apply COS on hunt group. It has COR. Try type 'disp cos' to see how many COS you have administered and also 'list cor' to see administered COR

I don't know for genesis. I have Avaya Interaction Center 6.1.3 and old IVR 8. I will try to demonstrate situation wich could maybe help you. First you have to have access to their database. Your IR can attach this DB if it is Oracle and check customers limit and send this back to your S8710 CM...

What appliaction you use to upload announcement on valboard? I'm using Voice announcement over LAN manager version 1.1.6 If you are upgreded firmware on valboard maybe it is not compatible with your appliaction version if you're using it.