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calls rings @ 2 agents

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h5n1

h5n1

Technical User
Jan 20, 2004
266
AU
Hi everyone,

Has anyone experienced a call into a split and rings 2 agents at once? i looked at all the parameters and can't seems to understand why...it doesn't happen all the time only on occasion....

thanks...
 
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I have never heard of that happening. I don't think that configuring the system wrong can make that happen. I would suspect a bug in the software. Call AVaya to have them patch it.
 
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I had this problem once few weeks ago. What release of Definity you're running?
 
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GladniJura,

It is a new G3 v13 s8710, running CM 3.1.2.632. What happen after you had that problem? did it only happen once?
 
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