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I'm afraid that mikeydidit is right....The aux-work and after call buttons are for use with the ACD-group. So if an individual calls comes in the phone will start ringing. That's why we always advise customers to give agents numbers that can't be dialed from external parties and to keep the...

Simple, use intercom groups. Make a intercom-group with the secretary and chef. For instance: add intercom next (if you're new this will probably be group 1) Ext DC Name 1: 5555 01 Chef 2: 5556 02 Secretary Now make a button "auto-icom GR:1 DC:02" on extension 5555. This...

Doing it the difficult way (but it works, if you use Audix at least): 1) Create a VDN and point the VDN to a free vector. 2) Edit the free vector with the following lines: 1) wait time 2 secs hearing ringback 2) messaging skill 99 (assuming that 99 is the hunt number for the...

Check http://web1.egvrn.net/tokata/e-docu/index.htm for online documentation and manual. Some basic knowledge of Siemens Hicom, Avaya Definity and Mitel 3300 ICP.....

Use the command "ab-sdsu" for retrieving the status off all possible ports (including your trunks). For instance: "ab-sdsu:all,,lage,peri1,1;" This command will give you an overview of all cards in your pabx. Pick out your trunk-cards and fill them in in a new command. For instance: the card...

There are enough solutions for this. But what about your QoS on a wireless connection? I wouldn't give any guarantees to this director when it comes to voice quality. Some basic knowledge of Siemens Hicom, Avaya Definity and Mitel 3300 ICP.....

Mikey, I've tried this and it worked! I think it's strange it has to be performed in this way. But hey, it works! Thanks very much! Roland Some basic knowledge of Siemens Hicom, Avaya Definity and Mitel 3300 ICP.....

Some additional info. Here's the main coverpath and the next path: COVERAGE PATH Coverage Path Number: 320 Hunt after Coverage? y Next Path Number: 325 Linkage COVERAGE CRITERIA...

Hi, I got a question from a customer. They want incoming external calls to a normal phone to be forwarded to a external extension. Internal calls to this phone should ring the phone and follow a 'normal' coverage path. I got the first part working fine. An internal call will ring the phone and...

Use intercom-groups for this. Type "add intercom next" and fill in the numbers from the secretary and the manager. Type behind the numbers the codes 01 and 02. Reme,ber the intercom groupnumber. Press F3 to save. Go to the secretary-number and make a button called "auto-icom". Fill the intercom...

So all calls you're making from this softphone keep coming back? Maybe something in the ARS-tables? Sometimes it's just quicker to delete the softphone (in YA-server and on the controller) and to build a complete new config for this user. Use a default "New user" template that has proven to be...

Hi Ed, I can't answer all your questions but I will make an effort! We had similar problems with the latest version of YA (3.1.2.14). Mitel knows about it. My advice, don't use the PIM-integration in this version. Previous versions are working fine with PIM (but bad with hotdesking, hotdesking...

Good question. I never noticed it before but I've tested it as soon as I read your question. And you're right. It doesn't show on the 5550-console! Apparently the status of a YA-client is only shown within the YA-server environment (you can see in the YA if somebody is away or not etc.), and is...

[neutral] That's strange..... You're sure that this phone hasn't got a some kind of forwarding to your number? Some basic knowledge of Siemens Hicom, Avaya Definity and Mitel 3300 ICP.....

We have some experience with the PIM-integration here. PIM indexes all names and phone-numbers it can find in your mailbox and uses this information in the YA. Sounds nice if you keep your mailbox clean. But when there's bad info in your mail it just keeps popping up in YA. In the latest...

It's a choice Avaya has made. Calls only route to the station-number that is listed in the hunt-group. A huntgroup-call will not route to a Ec500 this way. If you want the calls to be routed to the mobiles you should add the xmobile-extensions to the huntgroup. But I suppose this solution...

Check this link: http://web1.egvrn.net/tokata/e-docu/aanw-gri.htm Should answer all your questions! [2thumbsup] Some basic knowledge of Siemens Hicom, Avaya Definity and Mitel 3300 ICP.....

What version of VAL Manager and Java do you use? I've had similar experiences with a old version of VAL manager and Java. I did an upgrade to the most recent version of VAL and Java client and my problem was gone. Good luck! Some basic knowledge of Siemens Hicom, Avaya Definity and Mitel 3300...

Check in the Control Panel of Windows the Phone and Modem settings. Check your Country Code, Area Code and digits for dialing to an external number. These codes are essential when using PIM-integration. Please note that YA is very 2 the point when it comes to a correct spelling of your phone...

I think Callmaster refers to routing from step 2 to step 13. Step 13 says "Stop". I (and Callmaster) do not know what skill 221 represents. I suppose it's some kind of emergency-skill. But it says when an agent is logged into skill 221 go directly to step 13. You'll never reach step 4 and 5...