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We use the 9620L's as VPN phones. No issues so far.

Busy and release the port will cause the fax call to end, but it will make two more attempts (Fax sends 3 times). I am guessing it is a user issue dialing Area code 850 without the ARS access code. Area code 850 is in use for the Florida Panhandle, including Pensacola, Tallahassee and Panama...

Make sure the host name and id of the server is correct. You can verify this going to "configure server", then "set identities". My id was off and would not register with the main server. I found the server id in ASA... "list survivable-processor" command.

We run Avaya and IPC over QSIG. Our plans are to go forward with SIP next year. I have no doubt that Avaya can make the change SIP seamlessly. I know once you are at SIP that Avaya SIP phones can answer calls placed to a turret. This should reduce how many users need turrets, such as...

I would stick with Avaya. The client already has an understanding of the equipment, features and so on. No learning curve needed if you stick with Avaya.

Does anyone know if I need an optional feature turned on to make an ATA 186 work with Avaya CM 3.1.2 as an H.323 IP endpoint?

I am unable to get the Cisco ATA 186 (H.323) to register to the c-lan because of the security code Authentication error list trac ras ip-address 10.1X.1X.1X 07:29:25 snd RRJ endpt 10.1X.1X.1X:1719 switch 10.1X.1X.12X:1719 ext 07:29:40 rcv RRQ endpt 10.1X.1X.1X:1719 switch 10.1X.1X.12X:1719...

Sorry for the delayed response - A piece of network equipment between my switch and router was set to 10/half. Once corrected, all issues went away.

Using your voicemails Auto Attendant feature would do the trick. If your extension range starts with 1XXX then your first option would be 2 and so on. If someone were to call in and hear "If you know the extension dial now..." The caller will hit 1XXX and the voicemail will transfer to that...

The Turret system will increase your yearly budget.

Thanks - I read that as well... Just wanted to make sure no repeat of FW 36

Is there any known issues with FW 40?

My company went from 4 to 6 digits... We used Avaya and planning to implementation was about 2 month's. It was 6 sites all together - no issues.

Sorry for the late response... it’s the intuity default system announcements are acting up. You know the, "Please enter extension and # sign." I have set the network card to 100/full. I have just reloaded the software and the same messages that were having issues before are still having issues. ski

What is the CPU usage on the Laptop? I have a workstation and CPU averages around 40%. Messages are becoming choppy. The system was fine for 2+ years but in the last month... things have gone "south". -ski

I have a voicemail pro (ver 3.1.18)that was runnng fine for 2+ years and now (for the last month) the messages and voicemail pro (audix menu) messages are all garbled. I have rebooted the pc, but nothing changes. What should my next step('s) be? Thanks -ski

Make sure the firmware is up-to-date or at least the same as the others. -ski

Has anyone used the IP400 So8 Module to provide ISDN for Video conferencing? I need to provide 4 ISDN lines to a Polycom system and wanted to make sure this is what I needed. Also, any setup info would help. Thanks -ski

I have some equipment I may want to move... do you have contact info? -ski

Go to Maintenance in the web tool. select configure server. choose Configure individual services, then Configure Time Server -ski