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Vectoring help 1
- Thread starter 84Mike
- Start date
-
1
- #2
You can use variables... see faq690-6678
also, check out thread thread690-1398881
the manual on VIV
if you don't have variables then you could do one of two things
1 collect 4 digits after announcement xxxx
2 goto step 10 if digit = 1
3 goto step 11 if digit = 2
etc...
9 route to digits with cov y if unconditionally
for your announcement you could say dial 1 for customer service, 3 for parts, etc, if you know your parties ext dial it now...
it will wait for the interdigit timeout if someone only dials one digit...
so you could also have in your annoucement for parts press 1 followed by the #, for cust service press 2 followed by #, if you know your parties extension dial it now...
the # will stop digit collection immediately and not wait for the timeout...
also, check out thread thread690-1398881
the manual on VIV
if you don't have variables then you could do one of two things
1 collect 4 digits after announcement xxxx
2 goto step 10 if digit = 1
3 goto step 11 if digit = 2
etc...
9 route to digits with cov y if unconditionally
for your announcement you could say dial 1 for customer service, 3 for parts, etc, if you know your parties ext dial it now...
it will wait for the interdigit timeout if someone only dials one digit...
so you could also have in your annoucement for parts press 1 followed by the #, for cust service press 2 followed by #, if you know your parties extension dial it now...
the # will stop digit collection immediately and not wait for the timeout...
Using your voicemails Auto Attendant feature would do the trick. If your extension range starts with 1XXX then your first option would be 2 and so on.
If someone were to call in and hear "If you know the extension dial now..."
The caller will hit 1XXX and the voicemail will transfer to that extension.
Option 2 would go to Service - You would just enter Services extension "1234" in the extension field and so on.
Allow Call Transfer? y
Button Extension Treatment Comment
1: 1XXX call-answer company directory
2: 1234 transfer tfer to service
3: 1235 transfer tfer to ext parts
4:
5:
6:
7:
8:
9:
0: 1000 transfer transfer to attendant
Timeout: 1000 transfer transfer to attendant
If someone were to call in and hear "If you know the extension dial now..."
The caller will hit 1XXX and the voicemail will transfer to that extension.
Option 2 would go to Service - You would just enter Services extension "1234" in the extension field and so on.
Allow Call Transfer? y
Button Extension Treatment Comment
1: 1XXX call-answer company directory
2: 1234 transfer tfer to service
3: 1235 transfer tfer to ext parts
4:
5:
6:
7:
8:
9:
0: 1000 transfer transfer to attendant
Timeout: 1000 transfer transfer to attendant
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