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And check the switch settings also.

If i am not wrong, when you create CDN you must write yes for name prompt.

You can change it. We are using 234.0.1.1 for sending, 234.0.1.2 for receiving.

Hi all, I have a project but i don't know if it is possible with CCMM or not. (I have callpilot also) I want to call customers automatically and let them listen an announcement like "we are calling from ... ..We want to give information about... If you accept press 1 if not press 2". If...

Hi all, I have a problem when i am trying to get historical reports on some clients (not all).On historical report page when i am trying to open a report under the ccma server name (like agent performance,others,callbycall...) i am getting " report is not defined for this groups:agent...

Thanks for reply milespower, Let me correct something.CCMA server is win2003,client computers are win 2000. Yesterday i tried to install new activex whichs are coming with SU04.I can see real time screens now. I gave it to customer to install it on all machines.

I did. It is enable.

Hi, I installed SU04 on CCMA server.After that Real time screens doesn't work on some computers. Operating system is win 2000. I made some changes on explorer settings depends on su04 document, but no way. Do you know any solution for this problem? Thanks...

Did you change any password?

Hi, I have a problem with M3905 sets. When i press callers button I can't see any log about callers information. 0 new, 0 total is written. DES AGNT TN 008 0 00 00 TYPE 3905 CDEN 8D CTYP XDLC CUST 0 FDN 8011 TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST 2 SCPW SFLT NO CAC_CIS 3...

There is too many type of backup. For database backup you can use CCMS backup utility. But before this you must prepare CCMS and remote computer. Duration changes depends on your database size. For example Backing up 96 GB database takes more then 3 hours.

Mdsikes, I am planning to use for same purpose. Thanks all.

Hi, Is anyone know which ports are using for Agent Desktop Display on CCMS server? I read NTP s but i couldn't see any information for CCMS server. when i configure ADD on agents there is a CCMS server name and IP adress. I can't ping CCMS right now. And firewall guys are asking me which ports...

Hi, Is it possible to cost incoming calls by using TM telecom billing system? Thanks...

When an agent accept a outbound call, she can see all imported information about customer.I want to add new fields like bankcard number,credit card number, etc. I have created fields on CCMM Administrator program and i can see on the agent desktop screen. But i couldn't fill it.

Hi all, Does anybody know how can i import custom field data on customer detail page on CCMM agent screen? I add 3 custom fields and i can see on the customer page but i couldn't import or write any information in this field. Thanks...

Thanks milesprower, That is exactly what i am trying to find.

Hi all, I have a quesiton about call presentation class on CCM rel.6 systems. If a call is presented to an agent and it is not answered after 4 rings, it is going to another agent an set is going to not ready . Is it possible to see this situation on any reports? (which agent is not answered...

Thanks for your replies. The problem is solved. It was a license problem.

Biginindian65, thank you for your reply.But i couldn't find any configuration about it. Can you explain more?