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Custom field on CCMM

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viperen

IS-IT--Management
May 17, 2005
71
TR
Hi all,
Does anybody know how can i import custom field data on customer detail page on CCMM agent screen? I add 3 custom fields and i can see on the customer page but i couldn't import or write any information in this field.
Thanks...
 
When an agent accept a outbound call, she can see all imported information about customer.I want to add new fields like bankcard number,credit card number, etc. I have created fields on CCMM Administrator program and i can see on the agent desktop screen. But i couldn't fill it.
 
If you import the call data from a textfile, you have to map the file fields to the OCMT fields; here you can also map the custom fields.
 
If you want to fill your listed fields of the customer you have to do:

+ On CCAD app, accept an outbound contact.
+ Click Edit button-> Choose Customer Fields-> Customer
+ Enter information you need and click Save

Regards
DN
 
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