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Ok I'll just let this guy know he's out of luck with this one unless they dig in there pocket for an upgrade! Thanks all for your replies...much apreciated

StanleySteamer, thanks for the link but on gwebster's thread it says you need to be on rls 5.0 or higher, I'm only on rls 3. Are there any other options?

I programmed the MSB feature onto the users phone. I tested, by making a call from the users PDN and then pressing the MSB feature, made a second call coming into the users set, but the call still came in on the users rollover line. Is there something that I'm doing wrong?

Pressing the forward key would be a good idea but on the 3904 set, you don't have the option to press the forward when on a active call. The forward feature is only available when the phone is in an idle state. The user would like his callers that don't get answered to go straight to voicemail...

My firm telephone system is a Nortel Opt11c on release 3.0 software. We have a user here who has a 3904 set with a PDN and one rollover key. His PDN and rollover appears on his two secretary phones. When he's on the phone and a second call comes in, sometimes he does not want to be bothered by...

So then from now on I would have to perform two different backups for the system and user messages? I thought a full system backup would take care of these problems? Thanks!

I donot want to restore the system, I just want to restore a single mailbox user. Can this be done and if so, can someone please explain how to do it? Thanks!

I have a callpilot 703t release 2.1.27 and I have a user who deleted a message, but needs to get the deleted message back. Is there a way I can restore a deleted message from a previous backup tape for this 1 single mailbox user?

I can try that but the current codes being used by clients must stay as an 8 digit auth code. I thought you said I can't have 8 and 9 digit codes at the same time?

Wow that sounds like a big job programming, but makes sense. There's a crap load of codes in this PBX so I'll have to bring this issue up to higher ups in the firm. Thanks allot guys for the quick response...it's much appreciated!!

I tried to make a change in the AUB but don't get prompted to change the ALEN. Am I skipping a step here? >LD 88 AUTH000 MEM AVAIL: (U/P): 24464758 USED U P: 3684912 407638 TOT: 28557308 DISK SPACE NEEDED: 748 KBYTES 2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO) REQ CHG TYPE...

At my firm I have been outing and adding 8 digit auth codes everyday in LD88. I'm working on a Nortel Meridian opt81c running release 3. Today the firm needs to add codes using 9 digits. When I try to enter the code, I get auth code error AUTH005. Is there a way to change the amount of allowed...

Hey telebub, the funny thing is that a had already placed big notes warning these agents to use the MSB key when they step away from there phone, but I'm sure you know how difficult it is to know how to press a simple button for some people in this work force. I expressed my opinion to the firm...

Ok I tried again and it worked but it seems like the first call in has to be sacrificed then the following call activates MSB on the logged in ACD set allowing the caller and any future calls to go to the persons voicemail they wished to speak to. I guess this will have to do for now. But is...

Thanks for the feed back, but for some reason I still have no luck with this. I made sure one ACD sets were in MSB, not using NRD and had one set logged in. I made a call to a phone I had programmed to FDN to this ACD group after 3 rings. Once my call forwards to this queue, I'd be stuck in it...

Thanks for the quick reply telebub! I made the change and tested. After the 3rd ring to the attorney phone I was then forwarded to the ACD queue but kept ringing in that queue after the 4th ring even if I changed the prompt RTQT to 4 and RTQO to MSB. I attached a print out of the ACD queue and 1...

I have 3 ACD phones setup for 3 secretaries to answer calls for 25 attorneys. The way it's setup is a call comes into the attorneys phone, rings 3 times then FDN to the ACD queue of the 3 secretaries handling these calls and at the end of the day they put there phones in make busy so that if an...

I have not done anything yet to resolve the problem because I wasn't sure what to do. I haven't got anymore of those BERR errors since the one I posted about, do you think reseating the card may help this out, or should I just leave it alone for now being that the errors didn't come back?

I got these errors yesterday evening for the first time. What does it mean and is it something critical? BERR600 NCB 1 0: Check Device "LOOP 0" at address 0x803e in Group 0 % Check IO device, network device, or PS card % % BERR600 NCB 1 0: Check Device "LOOP 0" at address 0x803f in...

Thanks for the feed back, I'm good to go!