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Network troubleshooting: What is the exact nature of the "loss of internet"? What is the IP Scheme? Feel free to be generic, I'm looking for NAT vs Firewall. What is doing the routing between the local computers and the internet? Windows or Linux server, or network hardware such as Cisco or...

Are the recordings being created in the first place? Stop the SFTP and CS services and then open the /opt/vmpro/VRL folder on the UC module. Are there any MSG*.WAV files? If yes, then start the SFTP service and make sure the WAV files are being moved. Then start the CS service and verify it is...

If the call details can be extracted from the CCR database such that you can reliably determine the start time of each event, then you *might* be able to create your own event sequence and construct the calls from scratch. I do not believe Avaya and Xima have any automated tools to do this for...

3.4(14) released last night. Please test fullscreen canvases again.

Strange word, survivability. I had visions of installing an IPO in a rainforest or fishing vessel. No stars for me. :(

media full"... "read only filesystem"... Hmm... How much disk space is available? Did CentOS mount the LVM disk properly? Linux commands "df" and "mount" will be useful here. SSH to the UC module. Username: webcontrol Password: web The following example is from a small Server Edition but the...

Java 7 update 13 and newer may have disabled the browser plugin. Open the Windows Control Panel then Java Control Panel. Goto the Security tab.

Which Java is installed using "yum install java-1.7.0"? I've had issues with the OpenJDK, but none with the official Sun/Oracle JRE from oracle.com. rpm -i --force jre-7u17-linux-x64.rpm

@DutchRonald most likely, yes, different timezones, maybe even daylight savings time *shudder*. I don't know how to link to tek-tips threads internally, so here's a full link. http://www.tek-tips.com/viewthread.cfm?qid=1706290 What is the System configuration in the IP Office? Time Settings...

Ah yes, categorizing the call after the fact. In Xima I believe a Final Hunt Group parameter is available that will show which Hunt Group (skillset) the call ended in.

Mirror the interfaces the IPO and VMP use. Run wireshark on two computers connected to the mirror ports with rolling captures. IN theory you will be able to match up the normal operation packet for packet (for a small timeframe) and then prove the IPO is still sending packets to the VMP that the...

What is the System configuration in the IP Office? Time Settings Time Offset (hours:minutes) I can only imagine that this offset is set such that the recording metadata is shifted back to UTC.

Possible solution: Copy the files using WinSCP to the home directory. /home/Administrator or /home/webcontrol Then use Putty or other SSH. Login as Administrator or Web Contorl Type admin Type root Use the root terminal to move the files around.

@amriddle01 Missed packets can create gaps in call details, often missing Talking events, so there is no event to attach the Recording to. @kxt308 Chronicall version 3.4.7 contains an exception for the text "withheld". If new calls after 3.4.7 update do not associate, please send a compressed...

We tried this the other direction, old 500V1 PSU used in a 500V2. The V2 claimed to be powered but never finished booting, more likely our V2 motherboard died. After getting a replacement 500V2 we never tested it again.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Alchemy\Voicemail\Directories Using the "administrative" default "C$" share is difficult. @allwright71 is correct, the CS service will need permissions to that share, which basically means an administrator account. Personal preference is to share...

With two physical interfaces on an IPO, we can setup direct communication between IP Phones and the IPO without going through a router, unless of course the routing is done on a layer 3 switch. Here's how we do/did it: Layer 2 switch, supports VLAN tagging Router supports VLAN tagging IPO...

What is contained in the error report? Is there a stack trace where every line starts with the word "at"? I am not a Contact Store expert, but I know enough about Tomcat and interpreting stack traces to attempt to point in the right direction.

On the Queuing tab is the "Assign call on Agent Alert" and "Assign call on Agent Answer" options. I prefer "Assign call on Agent Alert" as the caller will stay on that Agent's phone until the no-answer time is reached, only then will it ring another Agent's phone. "Assign call on Agent Answer"...

As long as the PoE switch provides power on the right pins, then any switch will do. Power budgets are a concern. http://h20000.www2.hp.com/bc/docs/support/SupportManual/c02586145/c02586145.pdf An old 3COM 24 port PoE switch has a power budget of 192W. Each port is capable of supplying 29.6W...