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We've experienced that before due to a duplicate IP Line when we upgraded. Make sure there are no duplicates anywhere in the config. Check the error list if you see any duplications...

Is there a way to block an extension so it will not show up to internal users? For example, Joe(ext. 250) calls Mary (ext.265)when it rings on Mary's phone we only want to show Joe's name and not his extension number. If this is global or by design then we are out of luck.

IP 412 3.1.48 VM Pro 3.1.16 Delta Server 5.0.23 CCC Reporter 5.0.18 CCView Real-time 5.0.12 Anyone know how to run a trunk utilization graph/report on PRI? Trunk Group Reports on CCC does not really show trunk utilization. We can see it on CCV real-time but would be nice if we can show it as...

You are right. We tested that scenerio before. Any thoughts on when a call suddenly appears on CCV "Calls Waiting" with a wait time of 3 minutes or so. We have PC Wallboard on our agents. I setup CCV to alert the agents when it hits a certain threshold. A splash screen shows up but I want it...

It's not as simple as that. We ran into the same setup where CCV is higher than the CCC Incoming Calls by Target report. Do you have the group ringing as "Most Idle/Idle"? The setup we had before rang as "Circular" and we were losing calls the same way. I know CCV counts internal & external...

The model that we have has a monitor switch that allows you listen directly from the box. When "on" you can listen to the message from built in speakers. When "off" it plays it through the unit. You might not have the feature on you particular model.

Also make sure that "Monitor" is off on MOH. Had the same problem but after deleting the holdmusic.wav it took care of it.

I am sure you already check "Force Login" with a passcode for each agent....We have the same set up with queuing on to the group and options for callers to make. Do you have the Archiver connected under Delta server? I am trying to beep the agents when there calls waiting of 5 or more but no...

I would like to alert agents using CCC/Wallboard Server to their individual PC Wallboard and beep on their computer. I already forward alert on Calls Waiting on CCV. Wallboard Server alert settings is grayed out when I try to set it. IP Office 3.1.48 VM Pro 3.1.16 Delta Server 5.0.14 CCC...

We upgraded from 3.0.44 to 3.1.48. We ran into a problem with our call center. The hunt group overflow setting does not work when we set it for 30 seconds or more. Since 3.1.56 is too new we went back to 3.0.69.

I am trying to push out an audible alert using CCCv5. I set up RTV to forward Calls Waiting and Longest Wait to the PC Wallboard but could not get the beep to alert the agents. I made sure sound card, volume is ok. It does shows a splash screen when it hits the normal treshold but does not beep...

I am trying to push out an audible alert using CCCv5. I set up RTV to forward Calls Waiting and Longest Wait to the PC Wallboard but could not get the beep to alert the agents. I made sure sound card, volume is ok. It does shows a splash screen when it hits the normal treshold but does not beep...

In the incoming calls by target group under target report, there is an option to break it down 15 min, 30 min, 1 hour or day. It's under Select Breakdown Range. Took us awhile to look for this hourly report which was there all along. Hope this is what you are looking for.