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  1. kmum2601

    Upgrading from 6.1 to 7.1 XC

    So, the procedure would be to bring it up to 7.1 from 6.1 and then "a no tool required" software swap to 7.1 XC ??
  2. kmum2601

    Upgrading from 6.1 to 7.1 XC

    Does anyone know if there are any issued going from MICS 6.1 NA to 7.1XC. They currently have 1- 6 port fiber expansion and will be adding a secon e6-port expansion. Can I simply power down and change the software cartridge as 6.1 is actually 7.0?
  3. kmum2601

    Installing new hard drive

    does the new hard disk have the bcm immage on it?
  4. kmum2601

    BCM 50 HUNT GROUP

    disable the tree and then make the change for path 1 from 204 to 397. It should work
  5. kmum2601

    BCM 50 analog port ring voltage

    Page 45 in the bcm 50 installation and maintenance doc, the chart shows 65v +- 10%
  6. kmum2601

    picking up parked calls from remote bcm

    I have 3 bcm systems networked using centralized vmail. site "A" is a 400, site "B" and "C" are 50's. A call is parked at site A and they page to site "B" for someone to pick that call up. Does anyone know how to set this up, I've tried setting up different routes and destination codes. ??
  7. kmum2601

    Do I need to restart RCC?

    unless you stopped services, it should still be collecting data. make sure streaming is turned on from call pilot.
  8. kmum2601

    call pilot 100 and mics

    I recently had this exact problem, it was happening for 2 weeks intermitently and the customer was rebooting the CP150 and finally it just would not come up. It was on a MICS6.1 and The verdict from Nortel was that something in the CP is causing the software corruption until it was totally...
  9. kmum2601

    "On Another Call"

    try setting DND on busy under capabilities for that extension.
  10. kmum2601

    Converting T1 to PRI

    It depends on what the carrier has configured, normally it is either DMS100 or NI-2 and B-channel selection is always opposite of the carrier, usually descending. The module will disable when you make the changes.
  11. kmum2601

    BCM 4.0 - What's next

    The BCM 400 is a stable platform but; Our company is nation wide with ALL our BCM techs certified and trained and we are experiencing alot of little issues with the 4.0. One case I now have open with Nortel, the 2nd level engineer agrees that there is a problem and design has rejected his...
  12. kmum2601

    How to link two MICS together using analog lines

    I would try to upgrade them to BCM 400 or a 50 depending on the number of sets needed and use I.P sets over a wireless link to the main site. And since they don't want to run a cable between the 2 buildings, they are likely going to be using a wireless solution for their data network. 200 meters...
  13. kmum2601

    Answer with DISA on MICS 7.1 XC

    I have a MICS 7.1 XC with analog trunks, one programmed for DISA. The system answers the line but does not send any stuttered dial tone. The same setup works fine on a 4.1 version. Anyone run into this problem?
  14. kmum2601

    Multi-party conference on 4.0

    That is what I already told them but wasn't sure if there is a work-around. thanks
  15. kmum2601

    Multi-party conference on 4.0

    I have a customer who wants callers to call in and be conferenced into a set in the board room. Does anyone know of a way to do this using the "NEWCALL" feature. They do not want to call each person, they want the parties to call in like they do on a conference bridge.
  16. kmum2601

    CallCenter reporting cannot get 90 day historical info ?

    It has to do with the DST change,what is the error message you get when trying to generate a report?
  17. kmum2601

    BCM crash?

    Put a monitor on the bcm and power it up, if you find boot error messages it is probably the BFT or worse the IDE controller. If you get no OS found the hard disk needs to be replaced or re-imaged.
  18. kmum2601

    Business name display outgoing on PRI BCM 400, 4.0

    I have a 400 running 4.0 with 2 PRI circuits. If i program the "send name display" in telephony resources for 1 or both PRI, both the extexsion name and company name are displayed at the called party destination. Once I uncheck send name display, only the number is sent with no company name. We...

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