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  • Users: N2NT
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  1. N2NT

    3905 acd

    Yes yukon1981...Any calls directed to the AST-DN are affected by the CFW of the set...key 19 is default CFW and "should" be removed if queue type calls are being directed to the DN...As you can see in your set the CFW has not been used and is no problem, but let me tell you it really can be a...
  2. N2NT

    3905 acd

    Looks like the phone posted by yukon1981 was acquired by another application other than Symposium which acquires by the TN, (possibly Genesys) which acquires by the DN, AGT ID...The problem with this is that the calls are delivered to the DN key and the CFW key will forward out the ACD calls to...
  3. N2NT

    ACD Question

    Poopus> cut a paste a copy of your ACD queue in question (like the one Eddie Duece posted) and it will be easy for someone to look at it and give you a definative answer.
  4. N2NT

    EDD0016

    EDD0016 Incorrect data. Dump is inhibited to prevent writing bad data to storage medium. Action: "Investigate and clear any SYSxxx messages which may appear concurrently with this message, then attempt to datadump onto a second copy of the Storage medium. If EDD016 is printed again, enter the...
  5. N2NT

    CFWD issues over SIP trunking

    PRT the 7602 from the 4221 swithch and see how it routes out due to the numbering plan...sounds like the RDB for the new SIP trunks is different from the old one. Check ACOD and see.
  6. N2NT

    5 PRI's with only 1 DCH

    My experience with backup DCH is that is fails about 60% of the time...I would rather just add another primary DCH.
  7. N2NT

    How Do I Re- Record Main Line Message

    crystaldre> It sounds like your are trying to access MM by telephone using "prompt maintainance" (DN 7002?) ...You cannot do the change without the proper "voice service ID"...you can only get that by accessing the MM through a terminal or quite possibly someone in your organization has...
  8. N2NT

    pri

    Could be the IFC under the ADAN...You need to know what you are getting from Telco...ESS4, NI2 etc. and set the IFC accordingly.
  9. N2NT

    Cordless Meridian Phone??

    Yes...there is a M2616CT...a cordless model of a 2616. Good luck finding one though, maybe ebay.
  10. N2NT

    Blinking cursor at boot?

    PS.. if you have an SSC card the baud rate for TTY 0 (usually the terminal tty number) is there on the dip switch setting...setup your terminal accordingly
  11. N2NT

    Blinking cursor at boot?

    Sounds like you defaulted the terminal... it seems like you have a "local" printout selected, you will have to change that in the setup. Also your baud rate and parity may be off...start at 9600 81N then work down to 2400 1200...if that doesn't work change the parity to 71M/71E and try the same...
  12. N2NT

    Meridian 1 Prompts and Possible Responses

    Thanks
  13. N2NT

    i2004 Call Center Agents logged out when hanging up receiver

    Go to LD 20 and print one of the sets to find out what ACD group you want...go to LD 23 ...CHG ...ACD XXX (your ACD que)...enter down to HOML and type in yes...hit enter until the MEM bar comes up.
  14. N2NT

    setting up 5-digit dial plan to stores which are on CCM

    Yikes...I don't envy you on this one. There is a lot to take into consideration and probably a lot of changes to make in the numbering scheme...You can use a number like 7 or 8 as another access code to go over to the Cisco, but that means clearing out all the extensions that begin with 7 or...
  15. N2NT

    Conference call question

    You can absolutely use a cell on conference bridge...I spend half my time on one it seems...as to the feedback issue, you will just have to experiment with the facility to see... The polycoms I use have two external speaker/mics with about 20 feet of cord and that gives us about a 40 foot area...
  16. N2NT

    What's Going on With NextiraOne?

    When they speak of NextiraOne today it is strictly the data side of Platinum Equities...as of 12/31/2005 NextiraOne ceased its voice operations(except VoIP)...A new wing was formed Nextira National and thats where the Meridian techs are working. Last I heard there were only 3 field techs left in...
  17. N2NT

    about:blank, now on steroids!

    diogenes10 said: Current removal techniques are NOT even close to this one yet. I can identify the root cause in the "f2install" file, but it has invaded a lot of registry files and even the HJT logs are blank except for entry by the hijacker/trojan. The main trouble is that when you run MS...
  18. N2NT

    Explorer debilitated by spyware...

    The default is to auto update and run automatically at 3am every morning...you can customize it as needed. As advanced as the MS Antispy is...it doesn't catch everything and is only as good as the last update. Sometimes a simple re-write of a worm or trojan will take weeks catch up with on the...
  19. N2NT

    about:blank, now on steroids!

    aquias> yes...I did try ALL of those things and more. The newer version of about:blank is far more aggressive than the one of fall '04...It is way ahead of the current spyware programs...I imagine MS Antispy should be the first one to be able to combat this. The spare time spyware guys like...
  20. N2NT

    about:blank, now on steroids!

    The latest about:blank trojan from the dix at CoolWebSearch, seems to be absolutely invincible. Even the author of HJT and others have thrown up their hands. The latest form of MS antispy is ineffective, as well as all the usual spyware like ad-aware, ferrit, spybot s+d etc. etc. etc...It...

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