my director is having trouble with his CFWD. here is the scenario-
Campus A has an IP phone with 7602 (MARP) and 7483 as key 3 also a digital set with 7483 (MARP). his published number for Campus A is 7483
Campus B has digital set with ext 4221, his published number for Campus B is 4221
When my director is on Campus A he forwards his 4221 calls to 7602.
Here is the issue- when calling 4221 from Campus A, the call routes over our SIP trunks and rings, after the first ring, I have another caller from Campus A call 4221 (over SIP trunks). the second caller receives a "Release and Try Again" message instead of rolling over to voicemail, or secondary line of the forwarded number. When we had analog TIE trunks they worked fine.
Let me know if I need to clarify.
Thanks in advance,
-pt.
Campus A has an IP phone with 7602 (MARP) and 7483 as key 3 also a digital set with 7483 (MARP). his published number for Campus A is 7483
Campus B has digital set with ext 4221, his published number for Campus B is 4221
When my director is on Campus A he forwards his 4221 calls to 7602.
Here is the issue- when calling 4221 from Campus A, the call routes over our SIP trunks and rings, after the first ring, I have another caller from Campus A call 4221 (over SIP trunks). the second caller receives a "Release and Try Again" message instead of rolling over to voicemail, or secondary line of the forwarded number. When we had analog TIE trunks they worked fine.
Let me know if I need to clarify.
Thanks in advance,
-pt.