3905 acd 2

[johnpoole]

does someone have a 3905 working in an acd group? just added the 1st one on this site and i need to know the key numbers to use for the hard in-calls/msb/not ready keys to work. mine will end up in the symposium but if someone could post one either symposium or not it would be a big help.. thanks johnP

john poole
bellsouth business
columbia,sc

 

[yukon1981]

How's this:

DES AGENT
TN 008 0 03 02
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN 8000
TGAR 4
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID RNGB AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 8000
LHK 1
PLEV 02
SPID NONE
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 0
CALL FORCE DELAY TIMER: 2 SEC
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8712 0 1533
AGN
01 SCR 3533 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03
04
05
06
07
08 MSB
09 NRD
10 ACNT
11 ASP
12
13
14
15
16 MWK 96630050
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

 

[EddieDuece]

Here is another to compare to JP.

DES DSTCRT
TN 012 0 05 13
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN 3353
TGAR 2
LDN NO
NCOS 2
SGRP 0
RNPG 14
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD CRPD STSA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXD ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 3353
LHK 4
LPK 5
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 6003 0 3979
AGN
01 DWC 6003
02 ADL 16
03 DIG 10 43 R
04 SCR 6780 D MARP
05 ADL 16
06 ADL 16
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16 MWK 3353
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 15 NOV 2006

 

[johnpoole]

thanks, what is the purpose of the dwc key? if we use tdd in cls will it do the same thing?

john poole
bellsouth business
columbia,sc

 

[EddieDuece]

An arrow next to that key will flash when a call is waiting in the que. Don't really need it, but my folks all seem to love it.

 

[yukon1981]

DWC is display waiting calls. It shows that calls waiting against the ACD-DN the phoneset is in. It's not very useful in an SCCS environment since your calls wait against applications and are queued to skillsets. In Eddie's case, when the DWC is pushed, it shows how many calls are waiting the ACD-DN 6003, how many agents are logged in, longest wait time, etc. It's a "snapshot", it doesn't update and has to be pushed again to get the new numbers.

 

[N2NT]

Looks like the phone posted by yukon1981 was acquired by another application other than Symposium
which acquires by the TN, (possibly Genesys) which acquires by the DN, AGT ID...The problem with this is that the calls are delivered to the DN key and the CFW key will forward out the ACD calls to where ever...Remove the CFW key (key 19) on all of the DN acquired sets.

 

[yukon1981]

The TN I posted earlier is acquired by SCCS5.0 and AST keys 0 and 1 are also registered with my TAPI server. This is shown by the TN,AST-DN,AST-POSID notation next to the ACQ AS prompt of the TN.

If the TN was acquired by Genesys, the ACQ AS prompt would just show AST-DN,AST-POSID and I suspect the calls would follow the CFW.

 

[N2NT]

Yes yukon1981...Any calls directed to the AST-DN are affected by the CFW of the set...key 19 is default CFW and "should" be removed if queue type calls are being directed to the DN...As you can see in your set the CFW has not been used and is no problem, but let me tell you it really can be a nightmare in a non-symposium enviornment or even one like yours if calls are directed to the AST-DN...