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  1. ekrieger

    need for help

    Depending on the version of Communications Manager you're using, a (Cluster Wide) service parameter for the Extension Mobility service exists, named "Clear Call Logs" (Received, Placed and Missed call). When set to True, the logs will be cleared when an user logs off. From what I remember...
  2. ekrieger

    ATA 186 Replacement

    If you want to replace the old ATA-186 by a new one, you could just change the MAC-address / Device Name, assuming that this new one isn't already known. If so, disconnect it from the network, remove it from the Communications Manager, and change the old MAC-address with the new MAC-address and...
  3. ekrieger

    CUCM 6 - HP DL380 G4 - Unsupported hardware

    As far as I know, an HP Proliant DL320G2 needs (at least) 72GB drive(s) with CUCM 6, with 2GB of RAM. I can't tell you if RAID 1 is supported. Regrads, Eric
  4. ekrieger

    CCM 6.0 on a HP DL320 G5p

    A few months ago, I asked Cisco which models of the HP Proliant DL320-G5 are supported, and got the answer: 418044-001 DL320 G5 X3050 / 1GB / 80GB SATA as found on the http://www.cisco.com/go/swonly and not the newer G5 model(s), for example: 418046-001 DL320R05 X/3060-1 1 GB DC 2,4 GHZ...
  5. ekrieger

    Cisco CCX5 Ordering Question?

    For General Cisco UCCX info goto http://www.cisco.com/go/ipccexpress Goto http://www.cisco.com/en/US/partner/prod/voicesw/networking_solutions_products_genericcontent0900aecd80710427.html for the UCCX Configuration & Ordering Tool to configure, bid assure and automatically generate the bill...
  6. ekrieger

    Administrating call manager

    The only product I am aware off which offers this is the Cisco Unified Provisioning Manager where you can create Domains (or sites in your case if you want). It can and does a lot more than only this. More info on: http://www.cisco.com/go/cupm Or contact your Cisco SE of Sales Representitive...
  7. ekrieger

    Cisco Third-Party Hardware List

    The HP Proliant DL360 G* isn't a supported platform, neither for CallManager (Communications Manager), or IPCC Express (UCCX)! The Cisco WinOS install CD/DVD's, used for CallManager 3.*, 4.1 and 4.2 and IPCC Express 3.* and 4.*, uses a (hardware) detection mechanism and a certain way to...
  8. ekrieger

    ata186 problem

    In several situations I am able to get FAX working using an ATA-186. FAX and Modem traffic over IP needs special attention. In case of using an ATA-186 for FAX, you'll have to configure the ATA-186, VoiceGateway and FAX itself properly. On the ATA-186, configure the AudioMode from 0x00350035...
  9. ekrieger

    Change Admin password

    As far as I know it is not possible to use 1 account for all 4 "environments". The console/OS account is separate from the rest. With the console you are able to create extra accounts, but not completly with the same rights (if I am not mistaken) as the original OS (= Master) Administrator...
  10. ekrieger

    Change Admin password

    I am sorry, your admin account should be in the Application User part. Please check again. Regards, Eric
  11. ekrieger

    Change Admin password

    Using "set password admin" changes the password for the Operating System Administrator (console or the OS Administration webpage). The (Database Access) security password (changeable with "set password security") is NOT used for the administrator account used to access the /ccmadmin webpage...
  12. ekrieger

    Unified Contact Center Express, etc

    The Agent Desktop and Supervisor Desktop are both included. There's a realtime statistics webpage available, but with de Supervisor Desktop has other functionality as well. For licensing an agent is the same as a supervisor, so if you want 10 agents and 1 supervisor, you'll need 11 licenses...
  13. ekrieger

    Unified Contact Center Express, etc

    The Cisco Unified Contact Center Express product comes in 3 flavours: Standard, Enhanced and Premium (increasing feature-set). Cisco has several licensing models and promotions, and could change pricing depending on your needs. Based on version 5.x (works together with CUCM=Communications...
  14. ekrieger

    CUCM 6 and Fast Dials service

    Since (I believe) CUCM 6 the Fast Dials Service (and Personal Addressbook service) are moved to the phones "Directory" button, where the corporate directory, missed calls, etc. also resides. With this, there's no need anymore to create Phones Services for Fast Dials and Personal Addressbook...
  15. ekrieger

    CUCM 6 - HP DL380 G4 - Unsupported hardware

    Since you mention a dual CPU system, it could be (partly) recognized as a Cisco MCS-7845 alike system, with an incorrect number of HD's available. Such a system requires 4 HD's of 72GB (which will be 2 RAID 0-1 arrays). And maybe the firmware could be a reason too (no specific details on that)...
  16. ekrieger

    restricting SRTS

    As pndscm wrote earlier, the Device Pools are the only way to assign/restrict SRST to a phone. Why do you look for an alternative? Regards, Eric
  17. ekrieger

    Running on VMware

    Even if you are able to install the software on a VMWare image, you most probably will have problems getting a working server license for it. The MAC-addresses as used by VMWare are most certainly not accepted by Cisco Licensing. And yes; you'll need licenses to be able to start the CallManager...
  18. ekrieger

    Phones in SRST

    Configure the Switchback Timing option in the CallManager for that specific gateway if you're using MGCP. By default this setting is set to "Graceful". Try "Immediate" instead. If using H.323 configure/change the ccm-manager switchback option to: ccm-manager switchback immediate Good luck!
  19. ekrieger

    How to create JTAPI user in CCM 5.0

    Create a new Application User instead of an End User.
  20. ekrieger

    Missed calls on phones in broadcast line group

    The only suggestion I have (for now) is to use translations for your (broadcast) group calls (add a special prefix to each CallerID, for example 88, to make a distinguish between normal calls and "group calls. Regards, Eric

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