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  1. Reynolds723

    ACR 10.1.2 - Ident authentication failed for user "eware" issue

    This looks like an issue with the eware account on the postgres DB this is normally created when ACR is installed. It is possible that the account has not been created or there is an issue with the postgresql service. Check all the post tasks have been created in the ACR kickstart, check...
  2. Reynolds723

    Cannot add recording user in station bulk in ACR.

    Have you added your softpones into the system and do you have sufficient licences? In Station Bulk record mode there is a fixed relationship between ACR softphone and recorded extension so you need a softphone and a bulk recording licence for each station yo want to record.
  3. Reynolds723

    inactivity timeout in witness

    Hi What type of server? What Software Version etc If you let me know I should be able to help.
  4. Reynolds723

    Winess 6.5 new install-cant login to eadmin

    its not too hard to change providing you have access to the Witness Database. If you do, go into the Users table in there and you'll see the eadmin user. Just update the eadmin user with the password from one of the other users (providing you know some other passwords) as it is in the DB in it's...
  5. Reynolds723

    Avaya ContactStore for Communication Manager 7.7

    Check the Class of Restriction on the softphones and make sure the calling party restriction is set to none. We have had issues in the passt with that.
  6. Reynolds723

    Historical calls not shown in Viewer

    You can push calls to viewer directly from postgres on the cscm by inum, that will consolidate the calls to the viewer eWareCalls DB
  7. Reynolds723

    Are contactstore calls encrypted on the server.

    Hi, You prob know this by now. They aren't unless you use an RSA Key Manager to provide data at rest encryption. The calls are stored in G.711 or G.729 format depending on hoow the CSCM is instructed to decode the audio form the Switch Cheers Craig
  8. Reynolds723

    pickup groups

    Correct command is change pickup-group 2
  9. Reynolds723

    Vu-Stats Issue with Genesys

    Hi All, I have a weird one for you that I'd like your feedback on. We have been having issues with silent calls for a long time and have never been able to replicate until last week. The silent calls only happen on transfers when using a Genesys softphone (custom front end but genesys none the...
  10. Reynolds723

    Music on hold

    Internal via VAL board, or, if external, with the output of the device to an analogue port. "change music" and enter the analogue port or the announcement number We have both, with tennant partitioning we have multiple sources, you just define which music source to use in the tennacy form
  11. Reynolds723

    Data Storage Allocation form Issue CMS v14

    I have the same on mine, again, different values
  12. Reynolds723

    Upgrade S8710 to CM 3.1.4

    3.1.5 is available for download on the support site together with the first patch, was released earlier this month I have just upgraded 4 servers from 3.1.4 without issue
  13. Reynolds723

    9620 IP Softkeys

    Did you enter what you wanted the button to be called ? there are 2 columns, LH for the number to be dialled and RH for Labels? I cannot edit the system defined button labels on the phone either and I too see the padlock
  14. Reynolds723

    9620 IP Softkeys

    if you can edit your labels on the phone then that will work, and what ever the softkey associated with the button will follow suit. I have a 9630 and renamed directory button to P Book this immediately replicated to the allocated soft key. You can also just set the Abbreviated Dials to...
  15. Reynolds723

    International calls - shortcut?

    nnickgm, the access code is just the feature access for list 1, 2 or 3 in the station form. do disp fea and you'll see your access codes at the top of page 1. You can also just add a button to the phone, the button would dial the access code and the position number in the list leaving the user...
  16. Reynolds723

    9620's contacts where are they stored.

    The contacts will be wiped unless the phone has been programmed with an address/location to back up to on an Http server on the customer network. That is set up in the 46xxsettings file. Once that has been set up properly and tested any changes to the contacts on the users phone will be...
  17. Reynolds723

    CTI Monitoring Stopped on station deletion

    Hi All, This may be a question for a Genesys forum but I'd like to know if anyone has come accross the issue before. We have just got some 9630 IP phones in and are in the process of swapping out TDM turrets. The easiest way, I thought, was to delete the station extension and recreate the ID as...
  18. Reynolds723

    Music on Hold CD player near death!!

    The below is easy but you I think need tennant partitioning switched on. Enter command "cha mus", pick a source number, in type select music, in source select ext and enter the announcement ext. Then, you need to change the music source used by the tennancy your phones are in (or set up a new...
  19. Reynolds723

    IP BootTest

    Thanks but that URL doesn't work for me at all, I get a 404 not found .
  20. Reynolds723

    IP BootTest

    Hi Guys, I have just searched the Avaya site for the Boot Test App but couldn't find it. Could someone point me towards a link to download it. Looks very useful. Regards Craig

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