IP BootTest

[spunkysus]

All,
We have ran the Avaya ipbootest on 1 endpoint and I have copied the results below.The problem we are experiencing is that upon resetting phones we get TFTP Fail.If anyone can point me the right direction it would be greatly appreciative.

Thanks,

Results:

C:\Program Files\Avaya\IP Boot Test>C:

C:\Program Files\Avaya\IP Boot Test>cd "C:\Program Files\Avaya\IP Boot Test"

C:\Program Files\Avaya\IP Boot Test>ipboottest.exe -i -v
Run DHCP Testing (y/n)? [y]
Enter the number of phones to be simulated. [Default = 1]
Run TFTP Testing (y/n)? [y]
Output filename? [Press enter for output to screen.]
Output additional run-time test information (y/n)? [n] y

Avaya IP Boot Test (Version 1.3.2) copyright 2002 Avaya Inc.
Please send feedback or report problems to ipboottest@avaya.com.
INFO [10:49:30.87] Testing DHCP by simulating 1 endpoints
INFO [10:49:30.87] Simulating endpoint number: 1
INFO [10:49:30.87] Sent DISCOVER Packet
INFO [10:49:33.89] Received OFFER Packet
INFO [10:49:33.89] DHCP server was found with IP address: 172.31.178.1 - pa2493-
dc-01.7-11.com
INFO [10:49:33.89] Examining Offer from: 172.31.178.1
INFO [10:49:33.89] Check for option 51
INFO [10:49:33.89] Option 51: Offered a 86400 second lease
INFO [10:49:33.89] Check for option 66: 172.19.30.193
INFO [10:49:33.89] Check for option 176: MCIPADD=172.31.178.4,MCPORT=1719,TFTPSR
VR=172.31.178.1,TFTPDIR=TFTP_Dir\
INFO [10:49:33.89] Warning: Received DHCP-Offer from 172.31.178.1, but DHCP opti
ons appear misconfigured. Check that 'lease period' is infinite and the 'MCIPADD
' parameter exists
INFO [10:49:33.89] Sent REQUEST Packet
INFO [10:49:33.91] Received ACK Packet
INFO [10:49:33.91] Checking availability of: 172.31.178.136
INFO [10:49:34.09] Valid Offer for endpoint 1 : allocated 172.31.178.136 success
fully
INFO [10:49:34.09] Attempt number 0 to send RELEASE Packet for: 172.31.178.136
INFO [10:49:34.30] Attempt number 1 to send RELEASE Packet for: 172.31.178.136
INFO [10:49:34.59] Attempt number 2 to send RELEASE Packet for: 172.31.178.136
PASS [10:49:34.80] DHCP test result: your DHCP server and network appear to be c
orrectly configured.
INFO [10:49:34.80] TFTPSERVER set to: 172.31.178.1
INFO [10:49:34.80] TFTPPATH set to: TFTP_Dir\
INFO [10:49:34.80] Testing TFTP...
INFO [10:49:34.80] Testing TFTP server: 172.31.178.1 (pa2493-dc-01.7-11.com)
INFO [10:49:34.80] Successfully pinged server: 172.31.178.1
INFO [10:49:34.80] Testing for images for 46xx model phones...
FAIL [10:49:34.89] Error in contacting server on address 172.31.178.1: connectio
n reset
INFO [10:49:34.94] Testing for 4630 IP Phone image files...
FAIL [10:49:34.95] Error in contacting server on address 172.31.178.1: connectio
n reset
FAIL [10:49:34.95] No correctly configured TFTP server has been found

-------
TEST SUMMARY:
1 address(es) were requested and successfully obtained.
No correctly configured TFTP Server found.

Press return to exit...

 

[simreal]

The TFTP server is behind a firewall that is blocking that traffic, or the directory is not configured properly, or the TFTP server isn't turned on or set to accept file requests.

 

[simreal]

My option 176 has the following:
"TFTPSRVR=172.19.128.52,TFTPDIR=/"

Is it possible you directory switch is the wrong one?

Here is yours:
"TFTPSRVR=172.31.178.1,TFTPDIR=TFTP_Dir\

 

[simreal]

Sorry for multiple relies.

It looks to me like your scope should read:

"TFTPSRVR=172.31.178.1,TFTPDIR=/TFTP_Dir/"

instead of:

"TFTPSRVR=172.31.178.1,TFTPDIR=TFTP_Dir\"

 

[spunkysus]

Simreal,
Thanks very much I will have to get with our IT department and ask them to check these items you have mentioned.Unfortunately Telecom personel does not have access into the domain servers,we have to go through IT.I will update once I find out.

 

[Reynolds723]

Hi Guys, I have just searched the Avaya site for the Boot Test App but couldn't find it. Could someone point me towards a link to download it. Looks very useful.

Regards

Craig

 

[spunkysus]

http://support.avaya.com/BootTest

Try this url

 

[Reynolds723]

Thanks but that URL doesn't work for me at all, I get a 404 not found .

 

[spunkysus]

Update: Simreal
The IT department turned on the TFTP server,however when I have the far end do a reset(unplug/replug) on the set I do not see the TFTP error which is good,but the problem now is that it boots up without grabbing the new firmware we pushed out to the server.It's currently at 2.3 and we pushed out 2.8.What would prevent the phone from downloading the new firmware.

Thanks,

 

[simreal]

Occasionaly the phones will look for the .scr file instead of the .txt or vice versa. Make sure you have both in the "TFTPDIR" directory.

Also, in the scope it looks like you have the wrong slash for the direcotry.

You have "TFTP_Dir\" instead of "/TFTP_Dir/". Try changing that and test again. I'm fairly certain thats the problem.

 

[spunkysus]

Okay I will send this over to IT and see what happens.
I will get back with you.
Thanks a bunch!