Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Historical calls not shown in Viewer

Status
Not open for further replies.
taunuspaul

taunuspaul

Technical User
Jul 26, 2010
1
DE
Does anyone know how I can view calls with Ciewer 7.8 that are recorded recorded prior to Viewer Installation?

Means, I have installed CSCM Recorder in Mai 2010, now the customer decided to use viewer/archiver as well.

So I installed Viewer/archiver in July. Unfortunately the Viewer shows only calls since the Viewer was installed.


Thx

Paul
 
Sort by date Sort by votes
You can push calls to viewer directly from postgres on the cscm by inum, that will consolidate the calls to the viewer eWareCalls DB
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

nortavaya
  • Locked
  • Question
Verint Ultra 10 integrated with Avaya CM goes unreachable intermittantly
Replies
0
Views
88
nortavaya
nortavaya
strupar007
  • Locked
  • Question
Average handling time not showing in WFM V11?
Replies
0
Views
88
strupar007
strupar007
Optman
  • Locked
  • Question
Nortel Viewer Rls 6.0 display 404 error when typing hostname/NORTEL
Replies
4
Views
70
effort1584
effort1584
Optman
  • Locked
  • Question
Can't read .wav files recording directely from F:\calls partition of Recorder Server ...!!
Replies
1
Views
81
effort1584
effort1584
ntima1
  • Locked
  • Question
Installing viewer--Default Query not appearing
Replies
0
Views
50
ntima1
ntima1

Part and Inventory Search

Sponsor

Back
Top