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Cannot add recording user in station bulk in ACR.

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antech

Technical User
Feb 15, 2011
55
We are using service observing method to do the recording of phones.Cannot add recording user in station bulk in ACR.
 
Have you added your softpones into the system and do you have sufficient licences?

In Station Bulk record mode there is a fixed relationship between ACR softphone and recorded extension so you need a softphone and a bulk recording licence for each station yo want to record.
 
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