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I use a company called CMS communications www.cmsc.com for 2616 repair and other misc items. They are based out of chesterfield MO. The account rep I work with is named Jeanne and she is very helpful and knowledgeable and really a good person to work with. I started using them about a year ago...

ERR5575 tn The M3900 set has firmware that cannot use some Phase 3 features. Action: Upgrade the firmware of the set on that tn.

thanks for the help Perry, i checeked the status and everything seems to be up and running. I'm going to assume that the service just restarted itself somhow.

I have never seen these types of messages before on the switch but for action it says to Restart it. Before I call my telcom repair guy to have him come out and look at it, what exactly are these errors relating to? We’ve never had any problems with Node 1 before that I can remember and don’t...

it won't even load on XP as soon as you run setup it says "operating system not supported" and exits... oh well.

I had a feeling that was going to be the answer. I knew it was retired, we might be moving to Voice over IP in the next year so they don't want to update MAT to OTM unless they decided to keep our current phone system. Looks like I'll have to dig around for a W98 CD to get it back up and...

It says that it is compatible with 95/98/NT4.0 but i was wondering if anyone has tried, or knows, if it is compatible with either W2k or XP. Thanks, =Jsak

We have several blocks of DID numbers, and I know though my Opt 51c I can pulse out the number of the DID. Am I correct in saying that the phone company (SW Bell) does the actual name part of it? We recycle DID numbers when we get new attorneys, and I change their name in our phone system, but...

I don't know if this will work or not, but what if you set him up with a Make Busy key, and when he sees a call he doesn’t want to answer he can hit the key. I’d imagine that it would send the caller straight to voicemail even if its ringing but I’ve never tested it before myself. Then he can...

i use MAT 6.53 and it has the XWMK option. for me i just had to select a unused key, and XWMK will show up at the bottom of the list. Basically like you are adding a new SCR line but you just select XWMK, the mailbox to monitor, and the Mailcenter DN

ya they are the F keys, i believe F5-F9

I have a OPT 51c and it gave a message DTA021 then a DTA 022 message. I looked up the messages in my Nortel manual and found out what the mean. But in the manual it lists them as DTA0021 and DTA0022… it seems like they add an extra 0 to the error code. I wanted to make sure that they are...

thanks Colin you are my new hero :)

What I’m looking for is a basic phone guide that I can give a new hire explaining how their 2616/2008 works along with a lot of the basic buttons that are added (hands free, transfer, conference, programming autodials, etc etc). Nothing major but something that will reduce the “how do I...

Thanks for all the replies guys, I’ve been to busy to look at this any further but hope to have some time tomorrow. I did however ask the sectary to check Dick Ewy’s voicemail the next time she got the flashing light with no message. She said that Ewy had no voicemail when her light came on...

i'll give moving the SCC key and MWK keys a shot. this has been the basic setup of her phone for over a year which makes me wonder why it all of a suddent went piggly-wiggly. I'll try out your suggestions after lunch (i got to build up energy before i can work on the phone system) and let you...

REQ: prt TYPE: tnb TN 004 0 01 12 SPWD DATE PAGE DES DES BCAROL TN 004 0 01 12 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN 800 TGAR 0 LDN NO NCOS 6 SGRP 0 RNPG 1 SCI 0 SSU 0055 LNRS 32 XLST SCPW CLS CTD FBA WTA LPR PUA MTD FNA HTA ADD HFD MWA LMPN RMMD SMWD AAD...

One of the secretary’s MWI on her phone keeps flashing for no reason even though she doesn’t have any voice mail. I already deleted and remade her voice mail box and that didn’t solve the problem. I believe I’ve seen this problem posted here before but was unable to find it during searches...

I hope I understand you correctly. But couldn’t you just set the FDN and EFD to the extension you want it to forward to if no one answers the first line?

on my Option 51c i had to get the 2meg disks and format them down in windows to 1.44megs and they work fine... don't know if it is the same for your 61c.