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  1. norsmart

    How to transfere incoming calls strait to VM

    I beleive if you press goodbye or release while the call is ringing it will at least silence it.
  2. norsmart

    Simplified PRT of DNs programmed on an M1

    I just use LD-83 LST tnb Prior to doing this I use basic Hyperterminal and do a capture text. Once the print out is done I copy the text and paste it in Excel. I then do a "data" "text to columns" and clean it up. If you know how to do text to columns the whole process will only take about...
  3. norsmart

    Simplified PRT of DNs programmed on an M1

    I am assuming that you are already using ld-83. If so I do not no of an easier way.
  4. norsmart

    how do I get rid of CUR records

    Did you watch the change go through? My experience has been that when the status doesn't change the program change didn't take. I would try to send the change through again and watch it in the log. If you see err or sch messages find out what they are. OTM may not like something you are...
  5. norsmart

    Nortel Dialing in problem

    First you may want to unplud the modem and plug directly in to the TTY port via DB9 to DB25 with a null modem adapter to verify you can connect to the port at 9600 8 n 1. If you can connect to the port directly you need to make sure the modem has the same settings of the port you are trying to...
  6. norsmart

    Outing phone again

    Print the DN that you want to out. You can out the TN it is Marped on probably shows on key 0. If the extension appears on other phones you can just out the key it is on.
  7. norsmart

    Outing a phone

    If the DN is on multiple phones and you want to leave it that way, just out the TN of the phone you no longer require. If you want the DN completely out of the system then you will need to take the DN of the other phones by nulling the key it is on. Not sure I completely understand but hope...
  8. norsmart

    Problem Moving Set

    I have come across the same instance a couple months back. We had a BFTN located on a KBA and a user outed the KBA with Nulling keys first. Every BFTN on the admins phone would show up even though they were outed. Even tried to add the KBA back on and null the keys even though the number...
  9. norsmart

    Number of Rings B4 Forward to Voice Mail

    I can't speak for John but it appears as though he meant, it will forward after 6 ring cycles.
  10. norsmart

    Moving ACD phones

    No need to deaquire in Symposium. Just make sure the unit is disabled first that will also insure that it is loogged out.
  11. norsmart

    Can Anyone help me decode this..

    SORRY LD 20 req: prt type: trk
  12. norsmart

    Can Anyone help me decode this..

    req: PRT TYPE: TRK

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