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Hi, I have one phone not forwarding to voicemail (after four rings). Can someone direct me to the proper setting. I can navigate programming ok. I believe it is using UDC 433 as a hunt group. Thanks Chris

IPO Release 9.0 6 analog lines. all calls answered by AA and then transferred to appropriate group. intermittently, calls will present to attendant phone. Phone will continuously ring (not forward to VM. IF answered, no one is there. No complaints from any outside caller that they get...

the struggle... IPO 500V BASIC release 9.0.0 Ideally customer would like to dial via Outlook 2010/2013. Currently trying to make this work with dialer.exe just to make it go. Installation on Windows 7 appears to go without a hitch and it allows you select an extension from the IPO. It...

thanks for the thorough replies. I was also told by another vendor that TAPI would not work on the Basic edition. Had to have Essential edition. that is alos part of what i was trying to confirm. anyone have any experience with TAPI on Basic edition. thanks Chris

Preparing to install IP Office 8.1 Basic edition. 6 1416 phones, voicemail and voicemail to email were their only requests. now they want to dial via outlook. I think for cost i want to avoid the one-x portal and teleworker path which does have this feature. Can i use TAPI on the Basic...

The door is the full size that opens. since the only issue they are having is that one phone suddenly started ringing on outside calls where it should not (no other issues reported), I am more inclined to think they did something in error (like night mode). can night mode be initiated from any...

ahhh, switch is on the KSU.... I was looking on the phone - i think the older phones had a switch on them... Anyway the client could have activated some kind of ringing code to have made this happen? Thanks

Norstar Tech by trade, have manual for 616 but it does not reference 7730 phones. System is KA-616 Phones are KX-T7730 one single phone which was not programmed to ring on outside lines suddenly started ringing on every call. Is there a particular someone may have pressed to actuate this? I...

We upgraded because it was recommended to do so since v2.1 is nolonger supported by Avaya. We also are implementing a remote site using IP phones and we had purchased 56xx sets which were also recommended but apparently won't work or won't work properly on v2.1. the 4412d+ phones all have 3...

We upgraded our IPO switch last night and all seemed to go well. after the upgrade we noticed the top left button (button 1) on all of the 4412d+ was lit (red). can anyone explain why and how to make it go off? lifting handset/speakerphone, unplugging and rebooting system have no effect. It...

I have to expand a 403 v 2.1 to add a VCMM card to utilize IP phones. The manual says nothing larger than a VCM 20. I have a VCM 30 in hand. Will it work? Will it work with only 20 channels active? Will it not work at all? I was shipped the wrong part and wanted to avoid an exchange process...

I am a Nortel installer/programmer who is being asked to expand a small IP Office system (403 v2.1) to add 10-12 IP phones at a remote location. I would like to establish a relationship with a knowledgeable, trained tech who can help us remotely perform the necessary programming changes (for...

No changes that i am aware of. Customer did move locations which could mean that a new T1 was built (even though it was supposed to be identical) same carrier. I am sure that the customer has been able to use this feature at the new location. It just stopped allowing the calls to go through...

I am servicing a BCM 50 3.0 which I originally installed and programmed. It has T1/PRI with DID target lines. i allowed them to forward individual telephones offsite using F4. I am using destination code 9, absorb all, rooute 001 no dial out, use PRI Block B (that is what the PRI is assigned...

Acutally what I had indicated in the first post was that I CAN assign the Lines (target). Now let's say a line get's removed (unassigned). This is where the problem begins. Even though the button says "blank" I still cannot assign a DN using Feature *2. As soon as I press the button to...

Have not tried connect a second CAP yet (didn't have one handy). Although the discussion with PLOMBARDO made me think - what if I set the CAP back to just a KLM and then setit back to a CAP. That might wipe the CAP and allow me to continue. I just remembered that this problem has been...

Not sure what you are referring to. I have a CAP full of Target lines and DN's currently...

I have a client who offers multi-tenant phone service on a MICS 0x32 4.1 with PRI. There are three attendant consoles that each have one CAP assinged to them and they are all programmed alike so the receptionist can answer from any position for any of their tenants. The problem is on the main...

I have a 1220 series Ip phone on a BCM50 R3. I set all four IP phones up (registered and programmed). All worked fine. Then I handed them to the data person who took them to a remote site. 3 worked fine but the fourth won't even boot up. The red light comes on and three keys at the bottom...

I am having trouble making an incoming target ring distinctively from another target line on the same telephone. This is a BCM50 3.0. This is also my first installation. The selection for this is grayed out so I cannot change it using element manager. I have not tried using set based yet but...