chriscaton
Vendor
I have a client who offers multi-tenant phone service on a MICS 0x32 4.1 with PRI. There are three attendant consoles that each have one CAP assinged to them and they are all programmed alike so the receptionist can answer from any position for any of their tenants.
The problem is on the main answering postion: I need to assign a new target line button and Dn button for a new tenant however, there are only three remaining buttons on the CAP.
When I try to a Feature *1 or Feature *2 as soon as I press the button it returns to time and date and will not allow me to progrma it. If I check the button under feature *0 it says "blank button". If I check the button under "user preferences-Button programming" the button says L0 (L zero). I cannot make a change to the button either using Feature *1 Hold (to clear it), Feature *2, or through the User prefs path.
I can add a target line but I cannot add an extension to any of the remaining buttons. I have changed the M7324 and CAP with different units. The problem only occurs at one position. I have also powered down and rebooted entire system.
any ideas?
The problem is on the main answering postion: I need to assign a new target line button and Dn button for a new tenant however, there are only three remaining buttons on the CAP.
When I try to a Feature *1 or Feature *2 as soon as I press the button it returns to time and date and will not allow me to progrma it. If I check the button under feature *0 it says "blank button". If I check the button under "user preferences-Button programming" the button says L0 (L zero). I cannot make a change to the button either using Feature *1 Hold (to clear it), Feature *2, or through the User prefs path.
I can add a target line but I cannot add an extension to any of the remaining buttons. I have changed the M7324 and CAP with different units. The problem only occurs at one position. I have also powered down and rebooted entire system.
any ideas?