chriscaton
Vendor
I am servicing a BCM 50 3.0 which I originally installed and programmed. It has T1/PRI with DID target lines.
i allowed them to forward individual telephones offsite using F4. I am using destination code 9, absorb all, rooute 001 no dial out, use PRI Block B (that is what the PRI is assigned to).
Target lines calls work correctly, and oubound calls work normally. if I setup Feature 4 to forward to my cell and call from another internal extension the call forwards normally. However, if I call into to a target line that's assigned to the phone or transfer from the auto attendant, the call does not forward. The caller hears a dialtone for a brief period and then times out.
This had been working ok and then stopped for no apparent reason. The customer rebooted system which did not imporve the problem but then discovered that another programming change had been lost. The AA stopped answering. we looked at F982 and toggled the "answer lines" off and then back on and then the AA started working again.
the orginal problem remains and i am looking for suggestions as to why this would have changed and what programming settings i might need to look at to restore forwarding.
Thanks
i allowed them to forward individual telephones offsite using F4. I am using destination code 9, absorb all, rooute 001 no dial out, use PRI Block B (that is what the PRI is assigned to).
Target lines calls work correctly, and oubound calls work normally. if I setup Feature 4 to forward to my cell and call from another internal extension the call forwards normally. However, if I call into to a target line that's assigned to the phone or transfer from the auto attendant, the call does not forward. The caller hears a dialtone for a brief period and then times out.
This had been working ok and then stopped for no apparent reason. The customer rebooted system which did not imporve the problem but then discovered that another programming change had been lost. The AA stopped answering. we looked at F982 and toggled the "answer lines" off and then back on and then the AA started working again.
the orginal problem remains and i am looking for suggestions as to why this would have changed and what programming settings i might need to look at to restore forwarding.
Thanks